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Hoffman Lexus Service Reviews

  • 750 Connecticut Blvd
  • East Hartford, CT 06108 (map)
  • (877) 520-4721
  • Chat with Dealer
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Service Rating loaner car and pick up service By grammy12 on 07/16/14 01:28:14 PM PDT
Recommend this dealer? Yes

I really appreciate the dealership picking up my car and lending me a car during the service time.
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Dealer Response

Hello grammy12, Thank you for choosing to have your vehicle serviced with us at Hoffman Lexus. It is our pleasure to provide you with a loaner vehicle when they are available so you can continue on with your daily tasks until your car is safely back on the ro... Read more

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Service Rating Satisfied Customer By capbir on 07/06/14 05:22:37 AM PDT
Recommend this dealer? Yes

I highly recommend this dealer for the courteous efficient, and superb service. The service adviser and technician(s) provide an accurate quote and the work was performed in a timely manner.
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Dealer Response

Hello capbir, Thank you for choosing Hoffman Lexus to service your vehicle. We are pleased to help keep your car running efficiently and safely! See you again at your next service visit. Be sure to try one of our breakfast sandwiches if you wait for your car i... Read more

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Service Rating Tire Rotation By Ralls6635 on 06/20/14 06:21:18 AM PDT
Recommend this dealer? Yes

I brought my Lexus in for a tire rotation and balance. The services were done timely and even included breakfast while I waited!!
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Dealer Response

Hi Ralls6635, Thank you for choosing Hoffman Lexus to have your tires balanced and rotated. We're glad you enjoyed one of our tasty breakfast sandwiches while you waited as well. They are so good! We look forward to seeing you again next time you have a servic... Read more

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Service Rating Excellent Service By WJN14 on 06/03/14 11:42:09 AM PDT
Recommend this dealer? Yes

Each 5k service appointment is handled professionally by the service staff. I especially like the privacy when doing the initial write-up and check out. The customer waiting area is comfortable and spacious. In fact, my service experience was a primary reason why I recently purchased a second Lexus ...
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Dealer Response

Hi WJN14, Thank you for continuing to choose Hoffman Lexus for your car buying and servicing needs. We sincerely appreciate your trust in Hoffman! Let us know any time you have questions or concerns. See you at the next scheduled maintenance visit. Kind regard... Read more

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Service Rating Emergency Tire Repair By baderjohnw on 06/03/14 06:23:21 AM PDT
Recommend this dealer? Yes

Flat tire in New York on my way back to Boston... Hoffman Lexus Service was fully booked but squeezed me in and replaced flat as well as rear tire with inside bubble. On my way again with a very short wait time... no problem.
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Dealer Response

Hi baderjohnw, We are glad to have been able to help out in your time of need! We know how frustrating it is when things like flat tires happen. Let us know if we can be of assistance any time. Kind regards, Susan Lane, Reputation Management Specialist, Hoffma... Read more

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