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Hoffman Ford Lincoln

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Hoffman Ford Lincoln
600 Connecticut Blvd, East Hartford, CT 06108 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
5 out of 5 stars (28)
Recommend:
Yes (1) No (0)
Service Rating
1 out of 5 stars (59)
Recommend:
Yes (0) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Long wait for "The Works"
Written by GLange88 on 02/17/2016
Went in for "The Works" package on my 2011 Ford Fusion. Waited almost TWO HOURS for them to complete this work. Another gentleman came in ~30 minutes after me to wait while he got the same service package done on his 2014 Ford Escape. He was done over 10 minutes before my vehicle was completed. Nothing extra was found on my vehicle, and yet I was there an extra 45 minutes. I was only given a vague explanation by the service writer that they were waiting on the tech to finish his paperwork. When I called the service manager's number on the invoice I got his voicemail (outbound message was from 2/12....might want to update that just saying) and am waiting to hear back. As of now I will NEVER return to this dealership for service, and my review may change depending on what the service manager says to me, if I even hear back from him today. If not they will continue to hear from me until this is resolved satisfactorily.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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scribnersara on 03/04/2016
Dealer Response
Hi Glange88, Thank you for choosing Hoffman Ford Lincoln service and sharing your feedback on your most recent visit. We sincerely apologize that the visit did not meet your expectations. We value your time and know how important it is to have a quick and efficient service appointment. I have been informed by our service manager, Michael Senesac that he tried reaching out to you and has left a voicemail in order to learn more about what occurred during your visit. When its convenient would you please return his call at (860) 290-6166? Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
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