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BMW of Darien Service Reviews

  • 140 Ledge Rd
  • Darien, CT 06820 (map)
  • (888) 717-6093
  • Chat with Dealer
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Service Rating What would they do to you? By customerla on 09/16/14 07:21:06 PM PDT
Recommend this dealer? No

Our 335is convertible went in for a recall service. When we picked it up, it had body damage. BMW Darien told us its our problem, not theirs. Do I need to say any more??! Ok, I wlll! We have 3 late model BMWs in our driveway right now. All of them purchased at Darien BMW within the past 4 years. ...
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Service Rating Great service By deevaswani on 01/04/13 09:22:14 AM PST
Recommend this dealer? Yes

First and only experience so far is for a service appointment for my X5. The staff was extremely professional and friendly. They serviced the vehicle in a timely manner and set appropriate expectations. The only issue we had was during pick-up, they weren't able to locate our records since the vehic...
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Dealer Response

Thank you for the kind words! At BMW of Darien, customer satisfaction is our top priority and we are glad that you enjoyed your experience with us. Please like us on Facebook and Twitter for exclusive content and special offers! Sincerely, Matt Cosgrove - Gene... Read more

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Service Rating Third Time is the Charm By yasminesantos on 12/11/12 07:12:23 PM PST
Recommend this dealer? Yes

I love my car! One of my favorite parts of my car is the radio and sound system. A couple of months after getting my car one of the speakers started making a strange noise. It didn't happen every time and when it did it would have no rhyme or reason. Some times it was during talk radio at other time...
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Dealer Response

Thanks very much for the kind words! At BMW of Darien, customer satisfaction is our number one priority. We are glad you had a pleasant experience! Please like us on Facebook and Twitter for exclusive content! Sincerely, Matt Cosgrove - General Manager

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Service Rating BMW service By ejzskier on 12/10/12 09:13:17 PM PST
Recommend this dealer? Yes

Was really pleasurable. Dealership treated you like family and had everything explained to me. High trust and satisfaction factor. And in the end when i got my car back they did a great job washing it. Just first rate service.
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Dealer Response

Thank you for taking the time to tell us about your positive experience. BMW of Darien places high priority on customer service, and we are happy to hear that you enjoyed your time with us. Please like us on Facebook and Twitter for exclusive content! Sincerel... Read more

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Service Rating Great dealership, no complaints By carloverbmw on 12/10/12 10:21:25 AM PST
Recommend this dealer? Yes

I've owned several Mercedes and other high end European cars but nothing beats BMS's service and Darien has the best. From setting appointment to washing car everything done on time and 10 out of 10. I've bought 2 BMWs from Darien and would never consider another dealer. They also beat prices from c...
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Dealer Response

Thank you so much for the kind words! BMW of Darien holds customer satisfaction as a top priority, and we're very glad you enjoyed your experience with us. Please like us on Facebook and Twitter for exclusive content and specials! Sincerely, Matt Cosgrove - Ge... Read more

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