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BMW of Darien Service Reviews

  • 140 Ledge Rd
  • Darien, CT 06820 (map)
  • (888) 717-6093
  • Chat with Dealer
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Service Rating Great service By deevaswani on 01/04/13 09:22:14 AM PST
Recommend this dealer? Yes

First and only experience so far is for a service appointment for my X5. The staff was extremely professional and friendly. They serviced the vehicle in a timely manner and set appropriate expectations. The only issue we had was during pick-up, they weren't able to locate our records since the vehic...
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Dealer Response

Thank you for the kind words! At BMW of Darien, customer satisfaction is our top priority and we are glad that you enjoyed your experience with us. Please like us on Facebook and Twitter for exclusive content and special offers! Sincerely, Matt Cosgrove - Gene... Read more

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Service Rating Third Time is the Charm By yasminesantos on 12/11/12 07:12:23 PM PST
Recommend this dealer? Yes

I love my car! One of my favorite parts of my car is the radio and sound system. A couple of months after getting my car one of the speakers started making a strange noise. It didn't happen every time and when it did it would have no rhyme or reason. Some times it was during talk radio at other time...
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Dealer Response

Thanks very much for the kind words! At BMW of Darien, customer satisfaction is our number one priority. We are glad you had a pleasant experience! Please like us on Facebook and Twitter for exclusive content! Sincerely, Matt Cosgrove - General Manager

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Service Rating BMW service By ejzskier on 12/10/12 09:13:17 PM PST
Recommend this dealer? Yes

Was really pleasurable. Dealership treated you like family and had everything explained to me. High trust and satisfaction factor. And in the end when i got my car back they did a great job washing it. Just first rate service.
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Dealer Response

Thank you for taking the time to tell us about your positive experience. BMW of Darien places high priority on customer service, and we are happy to hear that you enjoyed your time with us. Please like us on Facebook and Twitter for exclusive content! Sincerel... Read more

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Service Rating Great dealership, no complaints By carloverbmw on 12/10/12 10:21:25 AM PST
Recommend this dealer? Yes

I've owned several Mercedes and other high end European cars but nothing beats BMS's service and Darien has the best. From setting appointment to washing car everything done on time and 10 out of 10. I've bought 2 BMWs from Darien and would never consider another dealer. They also beat prices from c...
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Dealer Response

Thank you so much for the kind words! BMW of Darien holds customer satisfaction as a top priority, and we're very glad you enjoyed your experience with us. Please like us on Facebook and Twitter for exclusive content and specials! Sincerely, Matt Cosgrove - Ge... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Best in the state By monsalve003 on 03/25/11 03:39:01 PM PDT
Recommend this dealer? Yes

My wife was in a accident and took the vehicle to BMW of Darien there are zero signs of there was ever an accident and surprisingly fast. I can tell they take business very seriously there, They spoke to me in a very professional and polite manner and we discussed exactly what needed to be done. I'm...
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