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Grand Kia Sales Reviews

  • 1950 W 104th Ave
  • Thorton, CO 80234 (map)
  • Chat with Dealer
Sales Rating:

Nightmare for 5 months

Written by bren13 on 09/12/12 01:13:51 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The time spent in the dealership was rough. They would not listen to what we really wanted, but what dealer does, they lost the copies they made of our license, then they ran the wrong amount for our down, more then we wanted of course. But the worst was 3 months after we bought the car....I got a call one day to check the VIN and it was the wrong car!! The fun began.... Their communication was terrible, my husband had to call over and over to get anyone to call back, to get any answers has so hard. We e-mailed, called, left messages, could not hardly get any help. It took 5 months and lots of headaches till we finally got everything done. Never got much of an apology and now they will not return calls at all. Customer service here is terrible!!! We never got anything for our time, headaches, inconvenience, time off work, money for plates, gas, driving to and from getting temps and plates, nothing but a couple hundred bucks, for 5 months of trouble. Just an overall terrible experience!!! Will never go there agian and would never recommend going there.


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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