incompetant General Sales Mang. Bad Customer ServiceWritten by icon27 on 06/08/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes, Poor experience with dealer personnel
Company: Longmont Ford General Sales Manager: Brent Robbins Phone: [violative content deleted] I purchased a 2002 Nissan Maxima May 15 2010 from Longmont Ford. On May 19 the check engine light came on 2 days after I took it to emissions. I took it to my local mechanic and he pulled the codes and it was an O2 sensor/catalytic converter code. I had it reset and it returned on May 20. The light only comes on when you hit 70MPH or higher. I returned to the dealer May 20 and spoke with the young lady who sold me the car and she went to her manager and they refused to do anything because I didn't purchase the $1800 extended warranty. They would not even come out to look at the car to verify that the check engine light was on. I have not repaired the problem because I just bought a car and cannot afford to spend anymore. June 5 2010, I open the hood to replace the air filter and come to see that the radiator has sprayed anti-freeze all over the engine bay and the over flow container has no coolant in it. I wanted to make sure that it wasn't a faulty radiator cap, so I bought a new cap and replaced it. Today, June 8, 24 days after paying $7700 dollars for this car, I open the hood and the engine bay is once again covered in burned anti-freeze. I immediately returned to the dealer and went directly to the General Sales Manager Brent Robbins ( [violative content deleted] ) and the first thing he said after hearing my complaint was "I hope you bought a warranty" with that arrogant car sales man attitude. I did not appreciate the response that I received and the treatment by the manager. Brent Robbins would not come to see the engine compartment to verify that there is a major leak. Mr. Robbins even refused to give me his business card so I could get his name. I was very surprised that they have the Tom Martino Trouble shooter stickers plastered all over their dealership, so I thought they would be familiar with giving quality customer service and care about the product that they are selling. I went to their dealership on part because they are Tom Martino recommended and I expected to buy a car that would last me more than 30 days. I am extremely un-happy with Longmont Ford and expect more from a business of their caliber.