Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest
Loved working with the team at AutoNation Chrysler Dodge Jeep RAM Southwest
byon 03/26/2024
This last car I purchased - a 2023 Jeep Gladiator - was the best car buying experience I've had with a dealer. Both Sales and Finance were super to deal with. No tricks, no hidden fees, just good folks to work with. Happy we made our purchase with this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Loved working with the team at AutoNation Chrysler Dodge Jeep RAM Southwest
byon 03/26/2024
This last car I purchased - a 2023 Jeep Gladiator - was the best car buying experience I've had with a dealer. Both Sales and Finance were super to deal with. No tricks, no hidden fees, just good folks to work with. Happy we made our purchase with this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 01/31/2024
Bought a new truck, my sales professional was Aaron Dale who was outstanding to work with. Would recommend Aaron and Autonation to anyone looking for a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding team
byon 01/24/2024
Great service by the team, from James and Kenny to the service staff, very caring and upfront, no issues! Love my Ram 2500!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Worse service ever
byon 12/07/2023
Had a 10am apple for oil change and recall work to be done on my Ram. Was told it would take 4 hours to complete I decided to wait for my truck. Due to the fact I didn’t plan very well and didn’t think it would take so long with an appointment. So I waited. 31/2 hours later and noticed my truck never moved decided I had enough and knew that the work wouldn’t be done by hour 4. Went to get my keys. The service writer couldn’t find my keys and once he did said “I’ll bring it up front” not knowing it ever moved. I informed him it was always up front. And left. We (wife and I) have brought 3 cars through this dealership with amazing service even the finance people were awesome. Thought the service department would be the same. Boy! Was I wrong. No clue no customer service no service done. Total waste of time. Worse service place ever.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New vehicle buying experience.
byon 12/07/2023
This was our second purchase from this dealership. Both of them were very nice. My salesman Aaron Dale was great. Very professional and knowledgeable the purchase was hassle free. Great dealership to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New Car
byon 12/06/2023
Great customer service by the team James M.,Ramen and Justin all did a great job helping use get our new family vehicle, hope to continue doing business with Autonation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 12/02/2023
I have used this location 3 times for and oil and tire rotation. I have not had any issues. During this appointment we dropped the Jeep Wrangler off the night before, they kept me updated on when it would be ready as they are running behind which was fine as I had let them know the night before when we dropped it off that we would be picking it back up shortly after 5pm. Each of the staff we have either talked to on the phone or interacted with have been friendly and answered any questions I have had. We plan on using this location again for our next oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don
byon 11/23/2023
Get service from a trusted provider. Our car is a diesel Grand Cherokee so it’s different then most Grand Cherokees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radiator replacement
byon 11/17/2023
2013 Dodge Durango, Code P1028. Was told that the T-Stat should be replaced and that the radiator had a leak. Cost to replace..$3,000.00 Wow! Paid the $285 for the diagnostics, tech did not clear the code.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
New 2024Ram 1500
byon 11/15/2023
Had a very good experiende at this elenstipi At avanade tane went extra mile by making sure I had all the information that I needed to make an informed decision on my purchase. After buying my truck, he took the time to go over all the details with me and made sure I was comfortable with all the bells and whistles that it came with. I would highly recommend Angel to anyone looking to buy a new vehicle. He will make sure you get the absolute best deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 11/10/2023
Purchased a new Ram 2500 Laramie from Southwest Jeep Dodge Ram in July. Entire process was seamless and Kenny worked his magic on price! Great dealer to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Total Regret - Go Anywhere Else
byon 11/07/2023
You would think that Auto Nation Chrysler Dodge Jeep RAM Southwest might be a reputable business, but it clearly is no different than the [non-permissible content removed] used car dealerships that are so common. I was scammed! I am angry with myself for falling for their ploy, but extremely angry at this dealership for taking advantage of me and my situation. I found a vehicle I was interested in on Autotrader.com. I expressed my interest in the vehicle to the dealership and began the buying process. I do not have good credit right now so getting approved for financing was a challenge. The dealer’s financing department found me a lender, so I made an appointment to go see, test drive and purchase the vehicle I wanted. I drove to the dealership from over 50 miles away and was 30 minutes late to my appointment due to traffic and other factors. So I arrived more than 4 hours after the appointment had been set up. I received emails and texts assuring me that the vehicle was there and ready to go. The emails even said that the vehicle would be brought to the front of the store and ready to be test driven. I walked into the dealership and was told by the salesperson that he just found out 5 minutes prior that the vehicle didn’t pass inspection and was not safe to be on the road. Again, I was assured earlier that the vehicle was available and ready. I had asked for financing information and additional photos of the vehicle prior to making the 50 mile drive and neither of those requests were fulfilled, so I should have been wary at that point. When learning that the vehicle I wanted was not available, I should have turned around and walked out then and there. The status of that vehicle was surely known well before I arrived. It is CLEAR that the ad for this vehicle was a lure and that the dealership never had any intention of selling me that vehicle. For this dealership to deny any of what I have written would be an insult. Instead of getting the vehicle I wanted at a good price with manageable payments, I ended up signing for a vehicle that I likely can’t afford, cost twice as much, is not really what I wanted, has a higher payment, and a longer commitment to payments. I realize that I fell for this and that I am ultimately responsible for getting myself into this mess, but I was definitely taken advantage of due to my credit situation and desperation. When the salesperson called me a couple days later, I expressed my concern and was blown off. I sent an email requesting the names and numbers of senior managers and the salesperson I had dealt with ignored me. No, I do not recommend this dealership. This is a prime example of why most people hate having to buy or replace cars. If for whatever reason you still want to buy from this place, be very careful. Do not work with Luke Clark. He is well trained and will likely take advantage of you too.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
First service visit
byon 10/27/2023
Our first visit for service was excellent. The technician who helped us (Colin) was helpful and took the time to explain the problem. We especially liked the video showing the car’s undercarriage and engine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serviced my ram 2500
byon 10/16/2023
Excellent service. They were great and informative all along the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and communication
byon 10/13/2023
The service team was able to move my appointment up since another customer canceled their appointment. Parts that were needed for my vehicle were on backorder, but the canceled appointment allowed me to get service sooner. With the previous customer canceling, I was able to get schedule and seen within 24 hours. Since I live 4 hours from the dealer, Ryan and team were able to expedite my repair and have my vehicle back to me same day. Communication and coordination were superior.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 ram 1500
byon 10/11/2023
Had an awesome experience buying my new truck here. The staff was very friendly and easy to work with in meeting my terms. The facility was clean and organized. Ask for Mariyah or Bailey and you will be in good hands. Thanks guys.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
No Follow through
byon 10/10/2023
Going on 4 weeks with horrible communication. Bought my car and needed to get the windshield fixed. Sales man continues to dodge calls and manager makes promises with no follow through. Was told by one of the managers I would receive a call back either the 5th or the 6th of OCTOBER. It is now 10 October and no phone call or follow up. I continue to leave messages and can’t get my windshield fixed. I will be filling with the BBB I just want someone to care a little bit over there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2023 Jeep Grand Cherokee Overland
byon 10/10/2023
Had excellent experience with AutoNations Jeep Southwest when buying my new 2023 Jeep Grand Cherokee Overland. The sales associate and sales manager were very professional during the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 10/05/2023
Went in for oil change and tire rotation. Everything went smoothly and was out within the hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Did they forget I was waiting???
byon 10/03/2023
I was told due to call INS my oil change would be an hour and 15 min. After an hour and a half I went and checked and it was done, parked in a spot, tech had to grab my keys etc. I wonder if they either forgot or didn't notice the "waiting" stamp on my invoice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Jeep Gladiator
byon 10/02/2023
Everyone was very happy and professional. Maryiah was my salesperson and I highly recommend and appreciate her assistance. Staff stayed late to complete my sale and even let me come back another day to get my truck detailed
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments