Schomp BMW of Highlands Ranch
Customer Reviews of Schomp BMW of Highlands Ranch
Schomp and Ian McCullough wonderful
byon 02/25/2022
Schomp and Ian were easy and pleasant to deal with in buying my X5 45e. No surprises. Vehicle is phenomenal. Highly recommend dealing with Schomp and Ian.
Ian McCullough was an excellent sales representative and is an asset .
byon 02/23/2022
Excellent sales service. Even though I did not purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Used car deal
byon 10/28/2021
My experience with Ian was awesome and seamless. I loved the atmosphere and professionalism the dealership had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick, easy, thorough
byon 09/23/2021
Great experience overall. Given the inventory shortages and my tight timeline, Kevin Simpson was able to secure me what I wanted at a fair price. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not Great
byon 08/12/2021
I normally don't post reviews because while running a business I have been on the other side more times than I can count. However, what I experienced with Schomp BMW was probably the worst experience in purchasing a new car that I have ever had. Some of it has to do with the quality of the product and the other has to do with how the management team responded to the situation. To start, the Sales and Service teams were amazing. No complaints in working with them. They were friendly, courteous, and seem to empathize with what I was experiencing. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car. Asked Schomp BMW to provide an extended warranty given how many times I had to bring it back into the shop for repairs as my confidence in the vehicle and the brand had been severely shaken. Management was willing to look into the warranty and mentioned they would go "to bat" for me. They also asked if I would be willing to pay another $1K for the warranty if needed and wanted to "manage expectations". I said absolutely not given the number of issues I have had with the brand new car. They called me back a couple days later and said they could provide the warranty if I pay $2K on top of what I already paid for the car. That's double what they initially told me! From my experience in sales and marketing, you don't set an anchor price and then go back and double it with the customer. It's not going to end well given the customers highest out-of-pocket expectation has already been set. Through several conversations, it was clear they were not interested in doing the right thing for the customer. Which I find surprising given that I was already in talks with the sales group about potentially buying another BMW from them. I ended up giving the car back to Schomp and getting a refund, which I appreciated. It's a bummer this all happened as I really liked the car. I get the impression that management is playing the short game and they lost a long-term, loyal customer. It will be a long time before I consider purchasing another BMW. Not a great experience and I hope no one else goes through what I did with either BMW or Schomp.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent PreOwned Purchase Experience!
byon 05/28/2021
Bob Sumrall w/Schomp BMW is the definition of professionalism! Not only did he assist us with our purchase of a preowned vehicle he work in our best interest. He noticed and corrected items that could have resulted in an expensive repair after delivery. If you visit Schomp BMW or Honda in HR ask for Bob. You may have to wait because he may have a line of customers waiting to work with him! So, I would call and make an appointment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect purchase
byon 05/28/2021
Our sales person Bob Sumrall was no pressure, professional and really knew what he was talking about when it came to our car purchase. The entire transaction was seamless and smooth. I would recommend both Schomp BMW and Bob Sumrall to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A positive experience
byon 04/29/2021
Schomp BMW made it easy to order an X3 with the options and packages I desired. The client advisor, Connor McElfresh, was great. He kept me informed and when the car arrived, it was easy to complete the financing and transaction. The training provided by dealership was helpful and I appreciate that I can return for more training if required.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Spot on. Easy and fun.
byon 03/18/2021
Great atmosphere. No pressure. Andy was very efficient and knowledgable. Andy was a great guide during the build process. When car arrived, I was in and out of there, including a training session, in two hours. Will be back for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Certified BMW 530e
byon 08/31/2020
Bought a certified BWM 530e, sales process was easy with one error; however, sales person went over the top to resolve !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rory jaret
byon 08/25/2020
Wonderful experience, our salesmen took the time and got us into a perfect vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superlative experience!
byon 08/21/2020
My lease was ending, so I decided to go to Schomp BMW. From the moment I stepped on the lot, I was greeted with a warm welcome and chatted with a service manager about the different SUV options. I continued to look at all the different models. The sales manager immediately greeted me inside the showroom and we spoke further about all the different options, driving experiences etc. I was also offered a beverage of my choice while I looked. I drove three different SUV's and finally decided on the one that I loved. Matt, Ben and Chris were extremely helpful in dealing with my previous lease termination. They were determined to make sure that I was given the best option to proceed with my new lease. I was truly impressed with the way they presented the vehicle to me in a separate showroom. Matt even threw in free weather protection mats for me, as I told him that I preferred those over the cloth ones. So thoughtful! There was a vehicle genius waiting for me to show me how everything worked, and to answer any questions that I had. They also said that I will be able to set up another genius appointment to learn even more about the settings, driving experience etc. I will definitely be taking advantage of that! Thank you Schomp BMW for the wonderful customer service. You've earned a loyal customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 06/24/2020
I recently purchased a CPO from Schomp via salesman Jason Kippenberger. I found my car on my first trip to the dealership. We worked beforehand via e-mail and telephone calls then closed the deal on my front porch. Jason applied absolutely no pressure during my shopping experience and made sure I was educated and got what I wanted. I appreciate all his hard work to make sure our family is in a safe car we love.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
buying a new car
byon 02/29/2020
Eric Graves did an excellent job in making the buying of my new car a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thank you
byon 08/09/2019
Robb Ashby and Sam Nejad both helped me with my purchase. They were honest, friendly, and knowledgable. I'm happy to have worked with them to find the perfect car for me with the right finances.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you
byon 08/09/2019
Robb Ashby and Sam Nejad both helped me with my purchase. They were honest, friendly, and knowledgable. I'm happy to have worked with them to find the perfect car for me with the right finances.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Repeat customer
byon 07/06/2019
I couldn't be happier about my experience at Schomp BMW. Chris Leirer helped me find the perfect fit for me, he is very resourceful and knowledgeable and easy to talk to. He listened to what I wanted and worked on it until I got the right vehicle. The process was easy making the experience a good one. I love my car and I am very grateful to Chris Leirer and to Matthew Rebeck for all of what they did for me. I highly recommend Schomp as a BMW dealership and the Loyalty Team as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
User Car purchase
byon 06/20/2019
My sales person was very helpful helping me select a new car. I will refer many friends and family to Daniel as he was very professional with his service to me. I look forward to working with the dealership in the future. I really appreciate the service and assistance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buyer Better Beware
byon 05/30/2019
Paid a premium price for a used sports car, low miles and great exterior/interior condition. Within the first month and less than 150 miles the starter shorted out ($1300). When this was fixed, repair shop said front ($500) and rear ($600) brakes needed to be replaced. Plus a oil pan gasket was leaking, ($1000) and should be replaced. If buying anything from this dealership make sure you have a competent mechanic check out the vehicle, because Schomp BMW ignores obvious issues. I know better than trust any dealership, but thought they were reputable...my bad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Absolute nightmare!
byon 10/23/2017
I've never had such a bad customer experience as I've had when buying our BMW from Schomp. We were harassed, threatened and lied to by the financial department and other representatives (mostly by Robb AshBy, Jin Pak). Your policy of ONE PRICE, ONE PERSON, ONE HOUR, couldnt be more far from the truth: it took 11 days to finalize the sale and involved more than 4 people. Schomp has been awful to deal with.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
FIRST TIME CAR BUYER!!!
byon 04/05/2017
I WAS a first time car buyer who really didn't believe I was going to get my BMW but.....I thought WRONG Alice Hausing helped alot in a timely matter she got things done with NO hesitation. Up and honest about everything and the finance manager as well excellent they work as a team to get it done. I LOVE IT MOST DEFINITELY WILL RETURN AS WELL AS STRONGLY RECOMMEND...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments