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Mike Shaw Buick GMC Service Reviews

  • 1313 Motor City Dr
  • Colorado Springs, CO 80905 (map)
  • Chat with Dealer
Service Rating:

Ridiculous service department.

Written by mjonm on 06/01/11 04:31:23 PM PDT
Recommend this dealer? No

I took my car in to get a seat and weather strip fixed. The dealer service department apparently never communicates with anyone else there to do work on the cars they sell. They had my car for 3 days and never called me to tell me the status. Well maybe once but that's it. They didn't even fix the seat properly! The service guy Erick said that's the first time that hes ever heard of them working on cars that they sell. Mike Shaw has a warranty that states to bring the car in 30 days after purchase and they'll take care of you. Well the service department doesn't even know this! they fixed my wheels but didn't fix my seat or weather stripping. They wanted $50 bucks to fix the seat guess who got the last laugh? they didn't even fix it properly either.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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