Bob Penkhus Mazda

The Penkhus Volvo service manager told me that they're reluctant to replace expensive parts lest Volvo Central refuse to sanction the repair and they have to eat it That's why, when my XC90 stranded my wife by emptying its radiator, they replaced the expansion tank cap gasket (75 cents) instead of the fan control module. Fifty miles later, she was stranded again. There was recall on the fan module on the V8 for the S80. The same part is used on the XC90 V8, but there weren't complaints because they only sell a handful of them. So they repaired the symptom and not the cause. Getting stranded in Colorado can be a life-threatening experience. Nature here can be red in tooth and claw. But my impression was the Penkhus saved money in the downturn by firing the best people back in the shop, and now they bring in part timers or trainees. I decided against an S60 (a car that wow'd me) because of my experience with the service on the XC90, and I would not recommend this service department to anyone.