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West Covina Nissan Sales Reviews

  • 205 N Citrus St
  • West Covina, CA 91791 (map)
  • Chat with Dealer
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Sales Rating We love West Covina Nissan! Written by ceciliafrances on 10/04/14 02:20:37 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We have bought a car and financed with Nissan for at least 10 years plus now. Ever since we bought our Nissan with Fernando Basurta (Sales Manager), we have been treated like 1st Class Customers. He makes our car buying experiences very painless, instead pleasant. With our last three car purchases,...
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Dealer Response

On behalf of West Covina Nissan, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. Fernando is a valued member of our team, and it is a delight to know that he has helped to proud... Read more

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Sales Rating Purchase what I was looking for . Written by Framon on 09/27/14 05:41:30 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I like the friendly and understanding staff they are not just about selling the product to you they actually take the time to explain and let you shop around without being too pushy. I had previously visited a couple other dealerships around my area but did not like the service since they were all a...
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Dealer Response

I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car-buying experience is that it is comfortable and not pushy. We try to create that environment for each and... Read more

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Sales Rating False Advertising! Fake Online Deals Written by mymoneymydeal on 07/25/14 06:26:12 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Stay away! Twice West Covina Nissan suckered me. Called both time to confirm they had vehicle, both times I was told "Yes, vehicle is on lot and available". Scheduled appointment with "Cassie" (who is on a Perpetual Lunch). Today I supposedly spoke with the "head of internet sale" before he walked a...
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Dealer Response

I sincerely apologize for any of your time that we wasted. Our customers' time is quite valuable to us and I am disappointed that we were not able to satisfy you in your car buying experience. I would very much like the opportunity to address this situation. P... Read more

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Sales Rating Scammer alert! Written by ern7 on 02/28/14 10:49:45 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Cannot be trusted! We negotiated and agreed on a price, and when we sign the papers, they tried to trick us into signing for a much higher price! Bait and switch! Beware! Check all the papers, make sure it is the correct price and the correct car. 1 star because I can't give zero star.
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Dealer Response

I have read your story and am very sorry for your negative experience at our dealership. I would like to learn more about what happened and do whatever I can to remedy the situation. I appreciate you bringing this to my attention and hope to hear from you soon... Read more

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Sales Rating Avoid Written by agreencanvas on 10/02/13 10:31:32 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

First impression is everything and the sales associate and the sales manager of this dealership have failed remarkably. They are dishonest about their promotional offer and should be trusted. I would not and will not go near this dealership or any dealerships associated with Sage Automotive Group. A...
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Dealer Response

Hello, Thank you for bringing this situation to our attention. First and foremost. It's our job to provide top quality customer service, and to see that didn't happen in your case pains us. We use these reviews on Edmunds to diagnose issues, and in turn fix t... Read more

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