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Penske Audi West Covina Sales Reviews

  • 2016 E Garvey Ave S
  • West Covina, CA 91791 (map)
  • (877) 887-0408
  • Chat with Dealer
Sales Rating:

A Great Place to Buy

Written by dph1953 on 12/28/12 09:44:29 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I purchased a 2012 A6 3.0 Prestige December 4 2012. Tim M. in sales was very knowledgeable, professional and low key. During the test drive he demonstrated many of the A6’s considerable features. He also knew the answers to all of my questions. After the test drive I told him I was interested in buying but I had another appointment and needed to leave. I asked him to call me with the 3 prices; sticker, dealer invoice and what they would sell the car for. I explained that I was not interested in haggling over price and the selling price needed to be their best offer the first time. Tim M. call me back later in the day and gave me the prices I had requested. I was pleasantly surprised at the selling price. It was well below dealer invoice. I thought about it, called him the next day and told him I wanted to buy the car. When I arrived at the dealership Tim introduced me to his sales manager Peter A. Peter wanted to show me the dealer invoice and asked if I had any other questions. I told him no I was ready to buy. I filled out the credit application and met Sam H. in the finance department. Sam was very congenial and did not try to pressure me into buying an extended warranty, interior protection packages etc. While the car was detailed Peter and Tim gave me a tour of the dealership and introduced me to the general and parts and service managers. The car was delivered in spotless condition. Tim then programmed the SIM card for the Audi Connect and reviewed a few more features. My buying experience at Audi West Covina was the best. I cannot say enough about the quality of the people I met, their openness, honesty and the low key selling environment. I highly recommend this dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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