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Penske Audi West Covina Sales Reviews

  • 2016 E Garvey Ave S
  • West Covina, CA 91791 (map)
  • (877) 887-0408
  • Chat with Dealer
Sales Rating:

very bad experiences, they do not need my business

Written by daviaudi on 12/09/12 09:30:18 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Very bad experiences here. Want to buy a 2013 TT and tested at this dealer. Sales name: Gene M. Test drive is ok, very nice car, but Gene does not know the car at all. The car we tested is a black one, and that is the only one in stock. After I told her I need a white one, everything turns to bs. The price on sticker is $41xxx, and we are leasing an A4 now so we are eligible for $1000 incentive rebate. I asked for 36 months lease with 12,000miles per year. She refused to give me a price but keep telling me the lease is expensive. Come on, its just a $40,000 car, not a R8. After I asked for monthly payment for 3 times, she gave me a price. With $1500 down, I am looking at $698 per month include tax (8.75%). This is a ridiculous price. Then I asked for residual and money factor. According to the doc she gave me, I used edmunds car lease calculator and got $608 per month include tax. Then she start bs me and told me: this is car leasing program, it is expensive. Come on, I leased several VW and audi, and I know how much I should pay. My audi A4 price is $31xxx, with 42 month lease and 12000miles per year I got $380 per month, with $1500 down. So, this car is $9000 more expensive and I will pay $700 a month? I did not get angry at that time because I know I need to negotiate the price. Then Gene went to "ask" her manager. After 20 minutes she came back with a new price. $698 per month! And she start to give me hint that I should leave. Now, I know she does not need my business because I will not take the black TT that day. During the whole negotiation time, Gene was rude and not professional. When I talked to her, never looked at my eyes, just looked at her paper or computer and treated me like nothing. Keep telling me this is an expensive car and leasing is expensive. The attitude is like: you can not afford it, just go back home! Also lying on the accessories and audi care, and keep saying "I am not a liar". And she told me audi is expensive car lease. According to her, Audi A7 is the worst lease deal you can get because at the same price, you can lease a Mercedes SLS next door. At that time I really want to ask her: Could you get me an SLS now? I will pay it at your A7 leasing price and take it home now! I will complain about this to Audi USA and put this on all the car forum I can find. Do not go to this dealer because you are wasting your time. There are tons of Audi dealer and you can get your car somewhere else. Audi is a nice car, Penske audi, not nice at all.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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