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Mercedes-Benz of Walnut Creek Sales Reviews

  • 1301 Parkside Dr
  • Walnut Creek, CA 94596 (map)
  • (888) 683-2306
  • Chat with Dealer
Sales Rating:

worst experience

Written by regular1 on 07/15/13 09:57:17 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Lisa the internet manager talked me into a test drive of their new E350 convertible. She insisted that we need to make an appointment. So I did. I even updated her about our revised time of arrive. To our biggest surprise, we got there after driving from Napa, no one at the dealer knows anything about this appointment. Worst they didn't even know they had the car I wanted to test drive and of course after an hour they told us the car I wanted to test drive is not "accessible" and not ready for a test drive. Then they try to offer some other cars for a test drive, no surprise half hour later they were still looking for the car they said they have! What a disaster. Don't even go there!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Hi Regular 1, Here at Mercedes-Benz of Walnut Creek, we pride ourselves on our high standards for customer service. We apologize that your experience was not up to par, and would like to discuss this matter with you in more detail. Please contact Melissa Schaum, BDC Manager, at 925-949-2185 at your convenience. Thank you.

  • By pandemiclabs
  • on 07/17/2013
  • 01:39:30 PM PDT
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