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Mercedes-Benz of Walnut Creek Sales Reviews

  • 1301 Parkside Dr
  • Walnut Creek, CA 94596 (map)
  • (925) 478-7415
  • Chat with Dealer
Sales Rating:

Watch out for the bait & switch

Written by jsquire on 12/30/08 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

We had the worst car dealer experiences we've had since buying in the Bay Area here. We were shopping for a Certified 2007 E350 and after hours of negociation we agreed to a price, within a range of $150. The dealer promised to call us within "2 mins" and after 2 days went by we followed up to see what the problem was in pricing out the Bluetooth add-on, to which we were informed that they had forgotten to actually put the car through the certification process and it would now cost an additional $2,100. All 3 of the managers we'd talked through in the process pointed fingers at the other managers and then Frank (one of the worst managers we dealt with) said "I can't seem to find any notes on paper, so I guess we can't live up to the deal." Fundamentally, I would rather pay more at a dealer where I at least suspect I can trust them...


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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