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Volkswagen of Van Nuys Sales Reviews

  • 6115 Van Nuys Blvd
  • Van Nuys, CA 91401 (map)
  • (888) 441-7298
  • Chat with Dealer
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Sales Rating Very Unprofessional! Written by wesj8523 on 08/21/14 04:09:58 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

New to LA I went to this dealer to lease a Passat for the low monthly payment deal, I used a cosigner who is located in Florida (Not a big deal) The person I was dealing with was Steven R.(Internet Sales Manager) who I gave all of the documentation required. Not only was I ignored but I was also lie...
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Sales Rating Wasted time Written by vic_14 on 07/04/14 12:28:07 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

So I went on Edmunds to look for a specific GTI trim. VW Van Nuys was one of the dealers Edmunds sent my info to. I received a VM message from a sales manager named Marcos saying he was contacting me regarding my request via Edmunds, so he knew exactly what I was looking for . I called him back and ...
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Dealer Response

Hi, my name is Steven Romero and I am the Internet Sales Manager here at VW of Van Nuys. I want to start off by saying I'm sorry you had this experience. Our goal here is to provide the best car buying experience to our customers. The 4 door 2015 GTI is a very... Read more

All Comments (1)
Sales Rating Evasive - Very Unprofessional Written by mccallmail on 02/06/13 03:01:51 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Marcos B. refused to give a quote as promised by the Edmunds website. He was evasive and non responsive. Very unprofessional and reinforced why car salesmen have such a bad reputation. I bought the car elsewhere from a true professional. Avoid Marcos B.
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Dealer Response

I am totally sorry for the way you were treated, this is not exeptable and is not our company policy not to quote prices or offers to our customers. We appreciate you bringing this to our attention. Our customer satisfaction and opinions are extremely importan... Read more

All Comments (2)
Sales Rating Customer Service was Terrible Written by pilotmichael on 01/22/13 10:35:08 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I went to the dealership today to enquire about purchasing a VW Golf TDI. I did show up on my bicycle so maybe the sales guy thought I couldn't afford a new car. I really wanted to test drive the 2013 VW Golf TDI with a manual transmission. The only TDI in the showroom was a Golf with an automatic t...
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Dealer Response

I apologize for your experience here at our dealership, this by no means any example on how we expect our sales team to treat our preciuos customers!!! Our mission as a store is for all customers to have a .... Truly exceptional experience. Please if you would... Read more

All Comments (1)
Sales Rating "I don't know"! Written by 13CARS on 11/10/12 10:32:08 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Sales people could not answer simple questions about their cars, policies or anything else for that matter. How can you sell a product, expect me to believe things you tell me when you are so not knowledgeable. Sad case for sales and this goes for their management too..
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