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Volkswagen of Van Nuys Sales Reviews

  • 6115 Van Nuys Blvd
  • Van Nuys, CA 91401 (map)
  • (888) 441-7298
  • Chat with Dealer
Sales Rating:

Wasted time

Written by vic_14 on 07/04/14 12:28:07 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

So I went on Edmunds to look for a specific GTI trim. VW Van Nuys was one of the dealers Edmunds sent my info to. I received a VM message from a sales manager named Marcos saying he was contacting me regarding my request via Edmunds, so he knew exactly what I was looking for . I called him back and told him I was looking for a 4 door GTI S trim, hopefully with lighting package if possible. I said I know they may not have one on the lot but I was willing to wait. He said they don't have any 2015 GTIs and won't be getting any until September. I know the cars are on demand but this silly sales tactic is plain stupid. 4 door GTIs are trickling in as we speak and dealers are getting several per month (I've been keeping an eye on inventories). VW Van Nuys is off my list. I'm not going to go beg them to get one and pay a premium. I just wished that Edmunds would have some form of ethical agreement with these dealers, as this makes Edmunds as shady as this dealer rep.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? No

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Hi, my name is Steven Romero and I am the Internet Sales Manager here at VW of Van Nuys. I want to start off by saying I'm sorry you had this experience. Our goal here is to provide the best car buying experience to our customers. The 4 door 2015 GTI is a very sought after car and inventory all over southern California is limited. With that being said, if you're still market for a 2015 GTI, I would be more than happy to help in any way that I can. Please don't hesitate to call me directly. Respectfully, Steven Romero Internet Sales Manager 818-785-7111 Office sromero@vwvannuys.com

  • By vwvannuys
  • on 08/04/2014
  • 05:59:57 PM PDT
  • (dealer response)
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