Keyes Chevrolet
Customer Reviews of Keyes Chevrolet
Perfect dealership
byon 03/23/2023
Sammy made this the easiest most amazing experience! Go see Sammy to buy all of your cars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Check motor noises
byon 03/12/2024
I took my 21 Silverado for noises at the motor when start and accelerate on the street, they didn't check out after I told them, they only did oil change, bad service for a first time costumer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
not a positive experience
byon 02/13/2024
Second trip to the dealer only supposed to take 5 to 6 hours ended up going into the next day with no positive result the issue is still in a present in the car the part ordered was not updated and therefore wouldn't work have to wait for part to come in again. And the ordered parts were priced originally 40% higher than manufacturers price not a good business practice. They reduce the price once I told them what the retail prices of the parts were so beware.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
What, no car wash?
byon 02/06/2024
It is sad and disappointing that the dealership no longer offers complimentary carwashes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Perfect dealership
byon 03/23/2023
Sammy made this the easiest most amazing experience! Go see Sammy to buy all of your cars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Heater still.not working properly
byon 12/09/2020
Felt rushed
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Excellent customer service
byon 03/07/2017
Service Rep Alicia was outstanding. She was very helpful from the initial call when i needed to schedule the service to when i left the facility with a happy serviced car. She arranged the shuttle services, provided me with service updates and details of the service breakdown at the end. I am amazed by the quality of customer service of Keyes Chevrolet. Would definitely recommend this service dealer to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keyes Chevrolet is the Best!!!
byon 02/12/2017
Frank (Francisco) and all the professionals that service my 2013 Chevy Volt are superb...they don't have anyone as courteous, professional, and cordial as anyone could ask. Go to Keyes Chevy...you won't ever go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 11/22/2016
Came in for routine maintenance (oil change/tire rotation). During service write-up recall notice for passenger restraint system was discovered. All work was done in one visit. I had just returned from a hiking trip in Colorado and the truck was still muddy/dirty. I asked if I could pay for a car wash and was given that service free of charge!! I had received top quality service each time I brought my truck in for service when I lived in San Diego at Jimmy Johnson Chevrolet. Being new to the Van Nuys area I looked up Chevy dealerships in the area and found KEYES Chevrolet. The service department at KEYES Chevrolet did not disappoint me. I received the same quality service I had come to expect. Thanks guys! I will continue to bring my truck to you for future service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding sellemanship
byon 09/19/2016
Keys Chevrolet provided me with excellent customer service. The sells associate Sunshine was very pleasantly knowledgeable and helpful on the cars. She was very polite and I felt very little pressure. It was like she was looking out for my best interest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Excellent Customer Service
byon 09/19/2016
Excellent customer service. Fadil was amazing he made negotiation very simple and smooth, finance was very good and easy. I highly recommend Fadil and Keyes chevy, you guys ROCK!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Done But Dissatisfied
byon 09/18/2016
The Good: the car was repaired. The Bad: the cost to replace a easily accessible front A/C hose and recharge the system ($600- excessive), the lack of communication (were told we would be contacted about whether the compressor would need to be removed, thus affecting the cost- we were never contacted)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Keyes Chevy Customer Service A+
byon 09/15/2016
Went to Keyes Chevy to buy a car. Was helped by Joshua Aylia. He provided me with excellent customer service. Was very knowledgeable on the cars and was very polite. My overall experience at the dealership was a very pleasant one. Definitely not like other horrible past experiences. Best part, I was able to leave with a new car with a great price and no hassle! Definitely recommend asking for Joshua if you find yourself at Keyes Chevy. Thanks Josh!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy at Keyes Chevrolet
byon 07/22/2016
I had a great experience at Keyes Chevrolet. The service for my car was fast, fair, and I was given excellent information about the status of my vehicle. It runs so nicely now! I bought my vehicle here and I am glad to have it serviced here as well. Thanks Keyes Chevrolet!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2016 Camaro
byon 07/13/2016
Flint Reisfelt was terrific ! I had spoken to several other sales people in the past both at Keyes and at Reydell. But, Flint took his time to explain everything and answer my questions. Plus, he did not have a foreign accent and he spoke in understandable sentences just like I would want to have for a salesperson. Best part was that he did not push anything at me or try to rush our conversation. He calmly explain the car and the buying process and waited for me to finally decide it was a good deal to accept. Nothing would have happened if it had not been for his ability to communicate in a professional way to me. A previous salesperson could not do the math properly but Flint was clear and concise and we reached an agreed value quite easily. Keyes needs more people like Flint.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lease of my 2016 Chevy Volt
byon 05/03/2016
Treated extremely well and fairly by the sales team. I had no problem getting a very fair price from Keyes. Other dealers seemed not to be on top of current offers from GM and dropped the ball. I highly recommend both sales and service to you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Job!
byon 12/24/2015
Both the sales and the finance people were amazing, not pushy at all and made me feel very comfortable during this transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Recommendation
byon 12/17/2015
Jerry Roxas was most helpful in getting our son's Volt in tip-top shape. His follow-up was superb. Jarrod in parts was also very helpful. Keyes Chevrolet is superb!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
my Chevy dealer
byon 12/15/2015
I am very satisfied with the service that Frank Perez and Bruce provided for me. I have never received a service like that with any of my Chevy cars. Thank you guys very much...... I also would like to thank General Motors for their support and for standing behind their product.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loved my experience
byon 12/11/2015
I cant express how helpful the team at Keyes Chevy in Van Nuys was. There service exceeds my expectations. I truly felt like I was honored as a customer. I feel like this team needs to get the recognition they deserve that is why I am taking the time out of my day to let them know how awesome they are. Thank you to my service advisor David.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Keyes Chevy
byon 12/07/2015
Understood my issues. They were fair and helpful. I will probably lease or buy another vehicle with them this year.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
keyschevy
byon 12/05/2015
no more Rydell Chevrolet for extremely poor customer service...first time here & very excellent! Pete was terrific, pleasant & very helpful. I will definitely return to service my vehicles here from now on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments