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Keyes Chevrolet Service Reviews

  • 6001 Van Nuys Blvd
  • Van Nuys, CA 91401 (map)
  • Chat with Dealer
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Service Rating Saluting Mr. Jerry R. at Keyes Chevrolet By Jim91302 on 08/16/14 10:26:06 AM PDT
Recommend this dealer? Yes

What made my visit to Keyes Chevrolet "Excellent" was the service I received from Mr. Jerry R. my customer service expert. I will be sending an email note to management to commend him and hope that that will get the prompt them to acknowledge him for his excellent work with Keyes customers.
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Dealer Response

Jim, thanks so much for the nice review! Jerry is a key component of our team here at Keyes Chevrolet and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are ... Read more

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Service Rating Great Service By roger5800 on 07/12/14 12:05:53 PM PDT
Recommend this dealer? Yes

Appreciate the professional interaction, shuttle service, and the coffee service and snacks in waiting area. It will be nice when updated and redesigned facility is completed.
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Dealer Response

Thanks so much for this great review and the excellent-star rating. We try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusi... Read more

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Service Rating Equinox Repair Check Engine Light By nmreyes on 07/11/14 10:46:43 AM PDT
Recommend this dealer? Yes

Our Service Consultant (Jerry R.) provided us with the best customer service and honest assessment of the repairs required on our car. Also your repair techs are the best. The only concern was the long wait (more than 1 hour) for the courtesy ride since you only gave one shuttle van.
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Dealer Response

Thank you for the kind words. Our team will be delighted to hear that they have provided you quality service. However, I sincerely apologize for the wait that you had experienced at our dealership. Our goal is to provide exceptional service to every single cus... Read more

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Service Rating Good Service By michaelnmiller on 07/07/14 12:25:23 PM PDT
Recommend this dealer? Yes

all the service writers were busy when i got there. After a few minutes i was greeted by Jerry R. and taken care of immediately. Prompt and courteous service. The driver was available within 5 minutes to drive me to my office. My car was ready when promised. Excellent service.
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Dealer Response

Your fantastic review is highly appreciated. Our team takes pride in their fast and efficient customer service. We are ecstatic to hear that you left Keyes Chevrolet satisfied. We are always glad to help, so if you have any questions, just let us know. Sincer... Read more

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Service Rating Cobalt 2008 By LJthatsme on 06/24/14 09:55:48 AM PDT
Recommend this dealer? Yes

James M. gives superior customer service. I would highly recommend Chevrolet Keys and definitely James in particular. He keeps you informed and I trust that he is being 100% honest and competent.
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Dealer Response

Your fantastic review was quite a refreshing read. I am happy that James provided you with friendly, knowledgeable and well-informed customer service. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us... Read more

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