For a lot of people, buying a car is and always has been like having root canal surgery. But my recent experience at Vacaville Volkswagen suggests that the old model has changed. The current internet sales staff were prompt and attentive, an experience that flatly contradicts older reviews posted, here. The test drive was both leisurely and informative. The negotiations over price were direct and straightforward. And the appraisal of my trade in was both careful and generous. I do think it is both important and relevant to note that I made a major effort to be a well-informed buyer -- lots of research on edmunds.com, current price and incentive information from Consumer Reports and Costco, and lots of window shopping at dealership sites on the web in the greater Sacramento region. I corresponded more than once with internet sales staff at four different dealerships. And some of them paid attention and some of them didn't. I haven't bought a lot of cars since I bought my first one in 1969. A total of seven, to be exact. But this recent experience at Vacaville VW (from whom I bought a Jetta in 1999) was far and away the most relaxed and agreeable. Dealerships change over time, and this one, based on my experience, has changed for the better. I would recommend it to anyone, without reservation.
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