Easy DealingsWritten by CiscoCee on 12/16/12 10:23:30 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I had a deal in principle with the large Toyota dealer I have bought 2 cars from and felt like it was only got a fair deal. I sent a quote request though Edmunds to 5 dealers and Tustin was the first to respond. I dealt with Martin M. over email all day Saturday. He was very up front about everything, answered my questions, sent me all of the vehicle info I requested (and did so in a very prompt manner), and gave me the best deal amongst all 6 dealers (5 + original) from the very start. I emailed him Sunday morning and told him I would be in before noon, and if the deal he quoted me was the deal when I walked in, all we had to do was print and sign the papers. I was a little skeptical because there are not so good reviews on Tustin Toyota online and the deal was far and beyond better than any of the other dealers offered. However, the deal was so enticing that it was worth the drive to Tustin. When I arrived, Martin immediately greeted me, pulled the car up, and reassured me that if my credit score was indeed above 720, the deal was good to go. We filled out the initial paper work, my score came back just short of 800 (damn!), and within 10 minutes, the deal was done! The financing rep, Richard R., was also very nice and up front about everything. Ruby, the internet sales manager, who approved the whole deal, also stopped to chat with me and congratulated me on the great deal I got. I was in-n-out with a brand new Sienna SE for the wife in less than 90-minutes. Everything discussed via email was followed through with at the dealer, no hassles. The price I paid for a Sienna SE with an upgrade package beat the offers I got on an LE from most other dealers, by a lot! Very pleasant experience, very satisfied with my purchase, and highly recommend Martin M. and Tustin Toyota. They earned my business away from the large Toyota dealer in LA.