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Tustin Lexus Service Reviews

  • 45 Auto Center Dr
  • Tustin, CA 92782 (map)
  • (888) 903-1025
  • Visit dealer's website
  • Chat with Dealer
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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Extremely Rude Service Dept and Finance Manager! By lauram4 on 12/28/08 12:00:00 AM PST
Recommend this dealer? No

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. This is not the treatment I have come to expect from this dealership. I brought my car in to have the Xzilon "protection" redone as I have ...
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Service Rating Poor communication and manager rude By bsl888 on 7/5/08 12:00:00 AM PDT
Recommend this dealer? No

We had our car in for service and repair with a bill around $3000. The service advisor never call to inform us the work delay, and when my wife called at the end of the day, we were told would take the end of next day for the car to be ready. End of day two, still no phone call, when my wife called,...
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Service Rating A really weird experience By drjwtaylor on 8/22/07 12:00:00 AM PDT
Recommend this dealer? No

A couple of years ago, I took my IS300 to Tustin Lexus for the 35,000 mile service. I had a Mobil Speed Pass on my key ring. The Service Writer took the ignition key off of my key ring and laid the rest of the keys on the console between the seats. He said that was the way they always did it. An...
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Service Rating Continuing bad service experiences from Tustin Lexus By dontbuylexus on 7/18/07 12:00:00 AM PDT
Recommend this dealer? No

I had several issues since my purchase (Jan 3, 2006). Issues: Bad radio reception on the rear window antenna. Replacement of a tire with a nail. Excessive/unusual rotor wear. Broken wheel lock, Broken oil filter drain plug (replaced 2x). and Basic Services. The bad radio was blamed on the tint...
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