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Tustin Lexus Service Reviews

  • 45 Auto Center Dr
  • Tustin, CA 92782 (map)
  • (888) 818-0717
  • Chat with Dealer
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Service Rating Excellent Service! By venn16 on 01/13/14 05:39:47 PM PST
Recommend this dealer? Yes

They were very efficient, immediately greeting me as I drove up and knowing what needed to be done. They had me in and out with a loaner car under half an hour. I needed my car sooner than they said it would be ready, so they accommodated my needs and had it ready when I needed it. When I went to pi...
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Dealer Response

Beverly, thank you so much for your review! We really appreciate your business and are so happy that Paul could provide great service to you and your vehicle. We look forward to serving you again! Be sure to take advantage of our exclusive specials by visiting... Read more

All Comments (1)
Service Rating Wrong Diagnose and Lousy Service By harrison02 on 01/17/13 08:40:05 PM PST
Recommend this dealer? No

1) My wife brought her new 2012 Lexus LS460 in for the "complimentary" 5K Service. The "FREE" car wash was included. The car front grills had dirty water streaks, the chrome wheels were not even cleaned properly. This kind of "free" car wash amplified what we knew : "you got exactly what you paid fo...
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Dealer Response

Thank you for taking the time to review your experience with us. Our priority is quick, honest, and knowledgeable service, so we are very sorry to hear that your expectations were not met. If you would like, we invite you to contact us directly so we may speak... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Extremely Rude Service Dept and Finance Manager! By lauram4 on 12/28/08 12:00:00 AM PST
Recommend this dealer? No

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. This is not the treatment I have come to expect from this dealership. I brought my car in to have the Xzilon "protection" redone as I have ...
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Service Rating Poor communication and manager rude By bsl888 on 07/05/08 12:00:00 AM PDT
Recommend this dealer? No

We had our car in for service and repair with a bill around $3000. The service advisor never call to inform us the work delay, and when my wife called at the end of the day, we were told would take the end of next day for the car to be ready. End of day two, still no phone call, when my wife called,...
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Service Rating A really weird experience By drjwtaylor on 08/22/07 12:00:00 AM PDT
Recommend this dealer? No

A couple of years ago, I took my IS300 to Tustin Lexus for the 35,000 mile service. I had a Mobil Speed Pass on my key ring. The Service Writer took the ignition key off of my key ring and laid the rest of the keys on the console between the seats. He said that was the way they always did it. An...
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