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Dealer Service Reviews
Unbelievable incompetence!Written by drjwtaylor on 04/05/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I bought a 2008 G35 from this dealer and it seems to be a really good car. In January 2008, the CD player crashed. The dealer ordered a new CD player and duly installed it. Here is the part where you should be sitting down. When I asked the service writer for my CDs that were in the defective player, he said it was too much trouble to retrieve them , but they would send them to me later. Two months went by and no CDs., so went back to the dealer and now the story is different. I am now told they are required to sent the failed units back to Clarion, the manufacturer, and in four to six weeks, Clarion returns the CDs. I asked the service writer if my CDs had been returned. She dug out box after box of CDs (maybe a hundred) that Clarion had returned but that the dealer had not bothered to return to the owners. It is now April and I am reconciled that I will never see my CDs again so I have ordered replacements from Amazon. That comes to $75, plus my Cleo Laine is out of print!! This dealer is a nightmare!!