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Service Rating: Updated! (Previously 0.0 Star Rating)

The definition of a truly awful dealer

Written by drjwtaylor on 03/30/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? NoUpdated!

I bought a 2008 G35 from this dealer. It seems to be a very good car and does everything that Edmunds said it would do. However, I have less than 6,000 miles on the car and I have had to return the car to the dealer for repairs seven times, not counting the 1,000 and 5,000 mile service. Two times involved a failed CD player. The dealer replaced the player but will not return my CDS. They said it was too much trouble. Five trips to the dealership involved wheels and tires. Each time they said they had fixed the problem, but never had a reasonable explanation for the problem. Driving 70mph on an Interstate when your left front tire may blow out at any minute is not fun and certainly not recommended by me.. When I asked the Service Department Manager, why I was having all of these problems with a brand new luxury car (I had fewer problems with my IS300 in five years, than I have had in 5,0000 miles with this car). He blamed everyone else. He blamed the manufacturer, he blamed some other Infiniti dealer, he blamed the Tustin Sales Department, he blamed the Tustin Finance Department. He may have blamed the girl next door, but I can't swear to that one. For example, the lugs began breaking off the wheels on Day One. He said that was because some other dealer had made a mistake and there was no way he could be held responsible for that. Some my question, whose responsibility was it? When I asked him if he had heard himself blame every one else for the problems, he went ballistic and said I was damn well lucky that he was bothering to fix the problems. That did it!! I will never go back to Tustin Inifiniti and I will eat the balance on my prepaid service contract. Life is too short to have to deal with people like this!!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Comments

I sent a registered letter to Motor Warranty Services of North America, 5050 North Broadway, Chicago, IL 60640 in April requesting a refund. I sent another registered letter in May. It is now June and there has been no $400 refund so it is clear there will be none. You have the name and address of the company above so if anyone wants you to give them money, get up and run out the door. And here is a hilarious aside. Infiniti sent me a credit for $300 but it could only be used for one transaction and it had to be used within six months. It was totally useless so I sent it back. All you can do is shake your head and wonder what they were thinking about!! Amateur all the way. Now with premium at about $5 a gallon so it takes about $100 to fill the tank of my G35. 18mph really gets your attention. It is becoming quite clear that I made a bad decision buying a G from Infiniti, but that is on me, nobody else.

  • By drjwtaylor
  • on 12/06/2010
  • 04:36:25 AM PST

Wow!! Today, I received a check for Infiniti Tustin for a whole $218.83 as a refund for the $400 prepaid service deal they sold. That means it only cost me roughly $200 for the oil change at the 5,000 mile service. Heck of a deal, right? Truth is that is $218.83 more than I ever thought I would see. The U.S. Army calls these kinds of reports, "Lessons Learned". I hope this lesson is useful for you.

  • By drjwtaylor
  • on 12/06/2010
  • 04:51:45 AM PST

I read the back of my prepaid service contract and it clearly states that I can get a refund for the unused amount, and that I don't have to completely eat the whole amount. Yeah, right! I have now sent two registered letters over the past two months asking for my refund. It is clear that I will not be receiving any refund and that, indeed, I will get to eat $400. Since the policy is with some company in Chicago, Small Claims Court is out of the question. I now have full blown buyer's remorse!! If you value your mental health, and/or your pocket book, go buy a Lexus, or BMW, or Accra, but don't go near an Infiniti. And before I forget, the insulation on the driver's side door is falling off. Anybody want to make an offer??

  • By drjwtaylor
  • on 12/06/2010
  • 05:00:04 AM PST
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