Tracy Ford Sales Reviews
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Tracy Ford Sales Reviews

  • 3500 Auto Plaza Way
  • Tracy, CA 95304 (map)
  • Chat with Dealer

Sales Reviews

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Sales Rating Worst customer service ever. Written by PaulC101 on 05/07/16 04:16:18 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

I am currently at this place to return a leased Ford Edge and no one will take the vehicle. I spoke with the sales department and the finance department yet no one, not even the on duty manager will take it back. I then called Ford Finance and after waiting for her to make some calls, I was told I c...
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Dealer Response

Paul - We apologize that we were unable to facilitate your lease return on the weekend and the frustration that it caused. That was not our intent. Ford has specific processes for the handling of lease returns and the people assigned to process lease returns a... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating good selection; horrible customer service Written by twilitefirefly on 09/15/13 08:56:03 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

***FYI: even though they have the BBB logo on their site, they are NOT an accredited business. Go check out all the complaints there too before you buy from them.*** I bought my car in 2009 when it was Stan Morri Ford, and I had the best experience. HOWEVER, a few years ago, the dealership changed ...
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Sales Rating WARNING!! Do not Shop This dealership Written by forddriver916 on 07/07/09 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

This dealership high balls your trade in, then months later comes back and tries to collect what the "Sales Manager", Sales Person wrote the contact on for the trade. They are [violative content deleted]. The Finance people blame the Sales person, the sales manager etc... next thing you know they...
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