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CarMax Sales Reviews

  • 18020 Hawthorne Blvd
  • Torrance, CA 90504 (map)
  • (877) 826-5257
  • See dealer special offers
  • Chat with Dealer
Sales Rating:

Buyer (or Seller) Beware!!

Written by lonedriver on 09/14/13 11:56:27 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

TOTALLY UNETHICAL!! I was recently forced to sell my brand new car due to an unexpected personal hardship, and I had to sell it quickly. I heard that CarMax buys cars and called to make an appointment. The vehicle (which was just days old and had just a few hundred miles) was examined by a "buying specialist" at the dealership. Rather than confirming the value of my car according to the usual industry-accepted standards (NADA value, Kelley Blue Book, Edmonds, etc.), the buyer fabricated a value scenario supposedly based on what he called "data points" (which he quickly glossed over). The price he offered me was MANY THOUSANDS below what I had paid for the car just a few days before. His most coherent rationale for offering me such a low price was because he said that the dealership would re-sell the car for only $2500. more than what they would be paying me for it. Because of my pressing personal circumstances I had to take their offer. When processing the paperwork, the CarMax business office overcharged me $150. on my loan payoff note, even though I handed them the exact payoff quote I received from my finance company. I handed over the keys and went home feeling completely taken advantage of. Just a week after my transaction with CarMax I logged on to their vehicle locator website and was able to find my car (which was being offered for sale at another CarMax location). I was shocked to discover that the asking price for my former vehicle had been marked up by $6,000., not by the lower amount on which they supposedly based the lowball offer they made to me. Again, I couldn't help but feel taken advantage of. DON'T TRUST THESE PEOPLE. [non-permissible content removed]!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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