Buyer (or Seller) Beware!!Written by lonedriver on 09/14/13 11:56:27 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
TOTALLY UNETHICAL!! I was recently forced to sell my brand new car due to an unexpected personal hardship, and I had to sell it quickly. I heard that CarMax buys cars and called to make an appointment. The vehicle (which was just days old and had just a few hundred miles) was examined by a "buying specialist" at the dealership. Rather than confirming the value of my car according to the usual industry-accepted standards (NADA value, Kelley Blue Book, Edmonds, etc.), the buyer fabricated a value scenario supposedly based on what he called "data points" (which he quickly glossed over). The price he offered me was MANY THOUSANDS below what I had paid for the car just a few days before. His most coherent rationale for offering me such a low price was because he said that the dealership would re-sell the car for only $2500. more than what they would be paying me for it. Because of my pressing personal circumstances I had to take their offer. When processing the paperwork, the CarMax business office overcharged me $150. on my loan payoff note, even though I handed them the exact payoff quote I received from my finance company. I handed over the keys and went home feeling completely taken advantage of. Just a week after my transaction with CarMax I logged on to their vehicle locator website and was able to find my car (which was being offered for sale at another CarMax location). I was shocked to discover that the asking price for my former vehicle had been marked up by $6,000., not by the lower amount on which they supposedly based the lowball offer they made to me. Again, I couldn't help but feel taken advantage of. DON'T TRUST THESE PEOPLE. [non-permissible content removed]!!