Toyota Sunnyvale Service Reviews - 2 Dealerships
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Toyota Sunnyvale Service Reviews

  • 898 W El Camino Real
  • Sunnyvale, CA 94087 (map)
  • (888) 283-4409
  • Chat with Dealer
  • Awarded in 2015
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Service Reviews

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Service Rating Great customer service By milu31 on 03/28/15 05:03:55 PM PDT
Recommend this dealer? Yes

What I liked best was the excellent customer service provided by the most courteous service manager Christopher Penn. Car returned in good shape, as well, so must be good people behind the scenes too.
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Dealer Response

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional customer service, and I am extremely happy to hear that Christopher and our team were able to satisfy that. Do not hesit... Read more

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Service Rating Sunnyvale Toyota By LizaC on 03/25/15 09:01:41 AM PDT
Recommend this dealer? Yes

The service advisor was friendly, professional, informative and patient. I appreciated his willingness to explain things in a detail to a non-car person. The car also came back cleaner than it went in - a nice touch! I VERY VERY MUCH APPRECIATE THE EXTENDED HOURS OF SERVICE AVAILABLE ON SATURDAY AND...
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Dealer Response

We appreciate the time it took for you to write this review. Our customers are our greatest asset and we value your business. We believe in friendly, professional and informative customer service and I am glad that our staff made such a great impression on you... Read more

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Service Rating 80,000 mile service By diana_teng88 on 03/17/15 02:25:22 PM PDT
Recommend this dealer? Yes

Lisa, the service manager, is very helpful and pleasant. The car wash at the end of the visit is a very nice touch. I am glad that you have listened to my suggestion about the car wash at the end of every service visit!
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Dealer Response

Thank you so much for taking the time to write this review about your visit with us. Lisa is great with people and she focuses on the needs of our customers. She will be very happy to hear that she was successful in that endeavor. If you have any questions or ... Read more

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Service Rating Genuine service center By Srini_sc_svale on 03/06/15 03:10:47 PM PST
Recommend this dealer? Yes

I came for an oil change but my service adviser took special care to check all the fluids himself and advised me the immediate work that needs to be done. He took care to make sure the problem is addressed correctly. He even does simple fixes like break lamp replacements etc., when I went back to h...
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Dealer Response

We appreciate you for taking the time to write this review. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. If you have any questions about the work tha... Read more

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Service Rating Great Toyota dealer in Northern California (Sunnyvale) By Geoff_95030 on 03/05/15 07:56:36 AM PST
Recommend this dealer? Yes

This dealer is professional, polite, they pay attention to the little details, they carefully document what needs to be done and then make sure the technicians and mechanics get the information. They give me information and their recommendations without being pushy.
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Dealer Response

We appreciate the time it took for you to give us this feedback. We are dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Toyota Sunnyvale, we value our customers and we look forward to se... Read more

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