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Toyota Sunnyvale Service Reviews

  • 898 W El Camino Real
  • Sunnyvale, CA 94087 (map)
  • (866) 413-1468
  • Chat with Dealer
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Service Rating 1 week to replace rear hatch garnish! By amie_c on 04/23/14 06:15:08 PM PDT
Recommend this dealer? No

2014/04/17 drove Prius to Toyota Sunnyvale Service to replace rear hatch garnish. I was told to have it done the next day. But next day I went there and was told it's not ready. They made some scratch on the passenger side bumper. They said they will fix it and will be ready sometime next week. The ...
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Dealer Response

Amie, I apologize if the repair has taken longer than expected. If you would like to give me a call, or e-mail me your name and contact information and a convenient time for me to contact you, I would be more than happy to pull your work order and investigate ... Read more

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Service Rating Bad customer service By darby19d on 12/23/13 11:41:02 AM PST
Recommend this dealer? No

I really feel Sunnyvale Toyota doesn't provide customer service that is acceptable by any means. I first bought my first Toyota, a 2010 Toyota Highlander Hybrid, in November of the same year. The sales person wanted me to come in the next day to complete remaining paperwork. I had told him that I ha...
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Dealer Response

Darby, I’m sorry that this is the impression you were left with. We certainly understand how frustrating it can be when mechanical failures occur so shortly after your warranty has expired. We only hope you can understand that it is not our policy to delay re... Read more

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Service Rating Fantastic service By JorgeRT on 10/13/13 09:28:57 AM PDT
Recommend this dealer? Yes

Maria was very pleasant and helpful. I was serviced right away and did not wait long to get my car. The people at the red carpet were courteous and fast. Best experience yet.
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Dealer Response

Jorge, Thank you for sharing your experience with Maria. She is an asset to our team and with the help of her continual commitment to customer care, we are proud owners of great reviews such as yours. Please feel free to reach out to us for any future auto nee... Read more

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Service Rating Great Service By cjventura on 04/02/13 02:32:28 PM PDT
Recommend this dealer? Yes

I bought 4 new tires and had it aligned and they did a wonderful and professional job. My car was done exactly when they said it would be, since I was replacing all the tires and it was over a certain amount they give you a loner car which was awesome. Everyone was very nice and helpful, I recommend...
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Dealer Response

Thank you for your business and feedback. We are delighted that you were satisfied with your new tires and work performed for your alignment. Please know that we offer a loaner vehicle at no extra charge should you ever bring in your vehicle for a service esti... Read more

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Service Rating Excellent Service By petek7 on 04/02/13 12:02:51 PM PDT
Recommend this dealer? Yes

I always receive excellent service & service dept. always my best financial condition in mind.
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Dealer Response

Pete, Thank you for the review and rating. With customer service being our top priority, it is amazing to hear that our technicians have always gone the extra mile to ensure your satisfaction. Be sure to take advantage of our scheduled shuttle service the next... Read more

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