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Toyota Sunnyvale Service Reviews

  • 898 W El Camino Real
  • Sunnyvale, CA 94087 (map)
  • (650) 227-4740
  • Chat with Dealer
Service Rating:

1 week to replace rear hatch garnish!

Written by amie_c on 04/23/14 06:15:08 PM PDT
Recommend this dealer? No

2014/04/17 drove Prius to Toyota Sunnyvale Service to replace rear hatch garnish. I was told to have it done the next day. But next day I went there and was told it's not ready. They made some scratch on the passenger side bumper. They said they will fix it and will be ready sometime next week. The rear hatch garnish was replaced but the color does not match the rest of the car. Called them yesterday and was told it might be ready tomorrow after 3:00PM. Today called them and was not able to talk to any service adviser. The rear view camera is not working; no image at all. They charge US$150 to diagnose it! And part cost is around 1000! It is almost ONE week, and I still do not have my Prius.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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Amie, I apologize if the repair has taken longer than expected. If you would like to give me a call, or e-mail me your name and contact information and a convenient time for me to contact you, I would be more than happy to pull your work order and investigate this with my team. It is not our policy to ever inconvenience our valued customers and I would like to look into this matter so I can determine what happened and clearly communicate the situation to you. Sincerely, Bob Neitzke - Service & Parts Department Director bobneitzke@toyotasunnyvale.com | 888-261-4889

  • By toyotasv
  • on 04/28/2014
  • 09:26:19 AM PDT
  • (dealer response)
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