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Toyota Sunnyvale Sales Reviews

  • 898 W El Camino Real
  • Sunnyvale, CA 94087 (map)
  • (866) 413-1468
  • Chat with Dealer
Sales Rating:

Pretty good and responsive - good and not-so-good

Written by shankz99 on 11/08/11 08:43:29 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? No, Did not get pricing desired

We were shopping for a Highlander and like a lot of folks, initiated our search online. Toyota Sunnyvale responded pretty quickly and called me too, to schedule a visit. We went over and while I cannot say they were unhelpful, we got the impression that one of the sales folks was a little patronizing and had an it-doesnt-matter-if-you-buy-from-me-or-not attitude. However, Sohail was very suave and courteous and looked like he wanted to make the sale happen. Ultimately, we ended up buying from another dealer, only because we got a better price and more bang for our buck. This dealership would have been our choice, if not for the good offer from the other one.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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At Toyota Sunnyvale, we always encourage individuals to share their experiences and provide feedback. We are pleased to learn you enjoyed your experience with Sohail. Our staff loves to help our customers and do everything possible to provide our them with an outstanding experience. You mentioned in your review that you did not feel completely satisfied with the demeanor of one of our salesmen. For this, we would like to apologize. We hold quality customer service in high regard. Through our actions we want our customers to know, without a doubt, they are valued. This does not meet our standards and we hope you will accept our apology. We also regret to learn you were not able to buy from us. However, you are certainly welcome, at any time, to visit us again. We will be more than happy to help you. We assure you that you will enjoy your next visit with us. We look forward to seeing you soon and thank you for your feedback. Regards, Hope Werner hopewerner@toyotasunnyvale.com

  • By toyotasv
  • on 11/10/2011
  • 09:22:18 AM PST
  • (dealer response)
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