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Save Your Valuable Time & Money For A More Honest Dealer

Written by easy_car_buyer on 05/03/11 02:46:40 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

We are straight forward and honest people and started our car search like many people these days on the web. We sent a request to Sunnyvale Toyota asking if they had a Prius II in a specific color and we got a very quick response from their sales person John saying they had the exact car we wanted. We called John to confirm over the phone he had the car and we arranged to drive down from San Francisco to buy the car at the price he quoted. We arrive down at the dealership and John says he was wrong - they dont have the car (this after confirming by both email and phone that they did). As you can imagine, it wasnt the greatest news but whatever, we got up to leave - but then John offered us a Prius III with navigation in the color we were looking for. He had the price written down on a piece of paper, obviously it was more than we were going to be paying for the Prius II but we saw value since we were getting more including Navigation and we agreed to the price. All was well until a few minutes later when John said he got confused and offered us the car at the wrong price and the real price he should have offered it to us was almost $2,000 more. The dealership refused to honor the original price he offered us due to his "mistake". Obviously, this whole fiasco from saying they had the original Prius II in stock to up-sell to the "mistakenly" priced Prius III was all super dishonest. We left the dealership at that point empty handed. Anyway, based on our experience I would avoid this dealer and their dishonest sales practices.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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