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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)

Fair & Decent, but a little slow

Written by Diane on 09/26/12 09:24:21 AM PDT Go back to Sales reviews
Recommend this dealer? YesUpdated! Purchased a vehicle from this dealer? Yes

I too had shopped online first. I'd come to the Bay Area from way up in northern CA in Redwood country. I'd been shopping for 3 days, everywhere from Placerville to Santa Rosa to Hayward, w/ little satisfaction from the dealerships & how I was being treated. I was pleased that this dealer had the exact car they'd represented online & their sales people were professional & responsive. However, I was displeased that this used 2011 RAV4 had a very obvious small dent in the front fender. I didn't have the time to wait 2 days for the free repair; but they were very helpful & cooperative & gave me written confirmation that when I come back down to the Bay again to visit family they will fix it. They were far more professional than most other dealers but processing the paperwork went a bit too slow for my liking. There were many sales people standing around, but mine was no where to be seen for probably 30 minutes once he got my info. That just seemed like too long of a wait to me & my friend.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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