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Sunnyvale Volkswagen Service Reviews

  • 1025 E El Camino Real
  • Sunnyvale, CA 94087 (map)
  • (408) 484-3420
  • Chat with Dealer
Service Rating:

Customer Friendly Service Department

Written by cherb1 on 05/17/11 12:33:49 PM PDT
Recommend this dealer? Yes

The day after taking our new car home we noticed the rear window made noise when the window went up and down. We thought maybe a piece of paper was caught. We surprised the service dept. at Sunnyvale VW my dropping in. They politly listened to our concern. They took the car right in found that there was a small part that wasnt functioning correctly in the door. They ordered the part then contacted us via email to let us know it was in. I was able to choose a date and time to bring the car back in. The next morning i was called and told the date and time i had chosen was good. I live in another city and traffic wasn't great the day of my appointment. I arrived 15 minutes late. This was not a problem with the service dept. who helped me right away. I live to far for a shuttle so i would wait for my car with a good book and a great cup of coffee in the customer lounge. I never got to look at my book as i quickly made friends with other new VW owner who seem to just love their cars and talking about them. I arrived at the service dept. at 9:15 am. I had just had my new car wax and treated so I turned down the service dept. offer of a car wash. My service was complete and i was back on the road my 10 am. There was no cost and i was reminded that they will do a courtesy service of my new car in 60 days. Good service is great to find I wish this dealership was closer to my home..but im happy to make the trek for quality service..


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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