(For the most part...) hassle-free experience from Hopkins internet team!Written by sinocruzer on 07/23/07 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
We purchased a 2007 Honda Civic EX Automatic w/ Navigation from Hopkins. We got a very reasonable initial quote from their internet department, and Hopkins really got our business when they held true to their price guarantee, constantly beating lower quotes from other dealers by giving us much lower quotes of their own....several other dealers told us that the price we were getting from Hopkins was outstanding and there was nothing they could do to beat it. This gave us the sense that Hopkins really wanted our business, but made us a little bit skeptical as to how they could afford to keep lowering the price. This would be a 5-star experience if not for some hassle we had with our trade. We were told that the price they quoted us was the price whether we wanted to trade our car in or not (and we were constantly vigilant in getting our quotes in writing), so we really appreciated how this was a separate process on its own (which it is often not for other customers, and where dealers often make their money back). We were a little bit disapointed that they initially offered us such a low amount for our trade (about $2K below what KBB said we should get), but when we said we would only take KBB or go with a different dealership, Hopkins gave us the amount we asked for. What a pleasant surprise! We kept waiting for the hidden catch with our deal, but it didn't really come. We came into the dealership with a print-out of the quote they had given us, as well as how much they would give us for our trade (remember to always get everything in writing!), signed a bunch of papers with our information, and were given keys and driving off with our new car about an hour later. Very hassle-free, and they kept us informed throughout the whole process. If we hadn't traded in our car, we would have literally spent no more than a hour at the dealership. Now that's rare... Our salesman mentioned that Hopkins is a family-owned dealership, that they aim to stay in business while giving us the best price they can, hoping to offer excellent service in the process. If not for the lowball offer on our trade, we would claim that this was the most hassle free, pleasant, and best car dealing experiences we've ever had, but it certainly ranks right up there (and we've run into our share of problems in the past...). We would strongly suggest checking Hopkins Honda out (particularly the Internet division) if in the market for your next Honda, and hold them to their price guarantee. We are very pleased customers and the deal we got was great!