As promised, I'm updating you on our experience with Toyota Town of Stockton yesterday, 2/28/2014. First of all we received a phone call from Kevin, Internet Sales Dept Director, on the 27th, making arrangements to meet with him the following day. Kevin asked several questions of my husband when he called and had a vehicle waiting for us to see and test drive when we arrived. We truly appreciated his friendly demeanor and kind, respectful treatment. I, especially, am appreciative of the consideration and kindness shown to my husband, who is ill. Kevin treated us with respect and patience, even when I was asking one of my many uninformed questions. Even though I did extensive research using this Web site, I am still very much a novice when it comes to purchasing a vehicle. This gentleman has the patience of a saint! Kevin had an accurate knowledge of our wants v. our needs, and he did not try to pressure us into a more expensive vehicle; nor did he try to pressure us into purchasing the vehicle he presented for our consideration. As I said previously, we have done business with Toyota Town since the mid-1980's, when we purchased our SR5 truck. Although all of our experiences with Toyota Town have been pleasant, this was, by far, the most pleasant experience we have ever had purchasing a vehicle; everything was explained to us, every question answered no matter how inconsequential or trivial, it may have seemed to a professional. Yes! We did purchase the 2013 RAV4 LE Kevin had waiting for us, which takes us to the Finance Department, where we were introduced to Aaron, who completed the sales process for us; another very kind, pleasant and considerate individual. When you get to the Finance Officer, you're heart can sometimes skip a beat, as you begin wondering all over again - Am I getting a good deal? Do I really know what I'm doing? What am I doing here? What a great team of professionals! Aaron presented a pleasant, no pressure demeanor making us feel at ease, as we completed signing ALL the paperwork. Again, what a pleasant experience! By now, we had taken up four hours of their very valuable time, which leads me to one last thing, my husband had an appointment and was unable to drive our other vehicle home. No problem! Aaron reached out to have someone drive our new RAV4 home. We were aware this was a last minute hardship, but with a smile Kevin helped to facilitate the arrangements. I apologize for not remembering the names of the two gentlemen who assisted us, but both were pleasant, caring and, again, very kind, pleasant and considerate. Of course this accommodation meant one gentleman followed me as I dropped my husband off for his appointment, while the other gentleman waited at our home for us to arrive. I know there are other dealerships and many other vehicles from which to choose (in fact, we considered others), but in the end we went back to Toyota Town and have no regrets! Toyota Town knew how to treat its clients in the mid-1980's and, if possible, they treat their clients even better today. Gentleman, please be glad my husband had an appointment, as you put us in such a comfort zone, it was as though we were having a conversation with old friends AND we might still be sitting in your offices! How does one say thank you to ALL who made our experience so enjoyable, stress-free, and treated us both, especially my husband, with so much kindness and respect other than to just say thank you? Thank you!
Original Review - We have always been treated with respect and dignity in all of our dealings with Toyota Town. We have been clients since the mid 1980's; purchasing all of our vehicles from them and hope to continue this relationship going forward. We plan to purchase another vehicle from them tomorrow with information received from Edmunds.com; will keep you posted.
Post a Comment or Update This Review
You must be signed in to post a comment or update this review.Sign In