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Ocean Honda Sales Reviews

  • 3801 Soquel Dr
  • Soquel, CA 95073 (map)
  • Chat with Dealer
Sales Rating:

Bait and Switch dealership - 30 mile drive for non-instock vehicle

Written by konstantin1 on 05/27/12 09:04:39 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

This was the most blatant bait and switch dealership I ever experienced. Was looking for a specific vehicle. Called Ocean Honda dealership spoke with Internet sales – Chris - and was told that they have SUV in stock. Asked several times, giving specifics of the car, and stating that I need to pick-it up today. Was told – yes, vehicle is in stock. I live in San Jose, 30 miles away. Called again, to confirm that I am leaving, and that car is in stock, and that I am ready to pick it up today. Was told – yes, it is. Packed my family ( 2 kids ), drove for 30 miles, experienced kids getting bored and fighting, traffic and curves of HW 17. Upon arriving at the dealership, was greeted by another sales guy, Chris never came out. After 30 minutes of no action, learned that there is no car in stock, and that they are “securing” it from another dealership. I have Called Chris, to express my disappointment. During the call I mentioned that this dishonest behavior is unacceptable, and will be reported to BBB and yelp. Instead of apology, Chris started pretending to be scared, and I quote “oh, no, not Yelp”. I have spent 2 hours of my time, 60 miles and 3 gallons - think twice before patronizing this place.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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