Wonderful Experience, Wonderful Dealership!Written by lmt2 on 01/23/12 01:58:05 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Purchased a 2012 Jeep Wrangler Rubicon from Glenn E Thomas over the weekend. What a wonderful experience. Customer service from Mark Myers (salesman) and Lori (in financing) was top notch! ALL the staff that worked there were smiling and courteous - a far cry from Motor Village LA - the dealership that drove me away with their chauvinism and condescending customer "relations" (I refuse to call what I experienced at Motor Village LA "service"). The Glenn E Thomas staff treated me with respect, as an educated consumer should be. I experienced complete transparency from the sales staff when it came to negotiating the price - as it should be. Best car buying experience I've ever had by far. Even the parts and service department was prompt - there was an extra part (tubular steps) I wanted added below the doors of my new Wrangler. While one employee went to check if they had the part in stock, another told me that if it wasn't available now, they would schedule a service appointment for me to come back in three days to install the part. The parts were actually in stock though, and they put them right on my car. Do your research on pricing, value of trade in, etc. They will listen to you and not haggle about the price. Overall, a great dealership, with top notch customer service. These folks cater to the customer experience - they even have their own Jeep enthusiast off-roading club!