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Glenn E Thomas Dodge Company Sales Reviews

  • 2100 E Spring St
  • Signal Hill, CA 90755 (map)
  • (888) 293-3655
  • Chat with Dealer
Sales Rating:

Thanks Danny!

Written by topb on 04/27/11 09:09:48 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I negotiated a deal for my parents on a 2011 Dodge Durango, I used Edmunds.com to get a dealer’s quote and I got an email back from Danny Castillo within minutes. I called him and gave me an outstanding price over the phone, a couple of thousand dollars less than I was expecting. I told him I had other dealers working my sale too and he said to continue with my search and to call him back because he knew his price was the lowest. After six other dealers refused to give me a price, tried just to get me in the dealership or gave me an MSRP price. I called Danny back. No games, no hidden costs, and the vehicle was there waiting for us when we got there. Outstanding experience with Mr. Castillo. Now Finance was a different story. They tried to push a service contract through the dealership and not the extended warranty that Chrysler/Dodge offers. When I called their trick the finance person questioned me whether I knew the difference between a service contract and warranty was. Finally she pulled out the Chrysler extended warranty and said that the salesmen were not allowed to sell the Chrysler warranty only the finance dept.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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We’re so sorry for the initial confusion regarding the service contract. It sounds like everything was worked out and we hope it was done in a way that left you with a smile. Danny Castillo is a great team member at GET and we are all very pleased to have you as a part of the GET family! Thanks :)

  • By glennethomas1
  • on 12/03/2012
  • 05:01:33 PM PST
  • (dealer response)
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