I negotiated a deal for my parents on a 2011 Dodge Durango, I used Edmunds.com to get a dealers quote and I got an email back from Danny Castillo within minutes. I called him and gave me an outstanding price over the phone, a couple of thousand dollars less than I was expecting. I told him I had other dealers working my sale too and he said to continue with my search and to call him back because he knew his price was the lowest. After six other dealers refused to give me a price, tried just to get me in the dealership or gave me an MSRP price. I called Danny back. No games, no hidden costs, and the vehicle was there waiting for us when we got there. Outstanding experience with Mr. Castillo. Now Finance was a different story. They tried to push a service contract through the dealership and not the extended warranty that Chrysler/Dodge offers. When I called their trick the finance person questioned me whether I knew the difference between a service contract and warranty was. Finally she pulled out the Chrysler extended warranty and said that the salesmen were not allowed to sell the Chrysler warranty only the finance dept.
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