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Smothers European Service Reviews

  • 2881 Corby Ave
  • Santa Rosa, CA 95407 (map)
  • (707) 861-4126
  • Chat with Dealer
Service Rating:

The Worst...

Written by bonky1977 on 08/13/10 12:00:00 AM PDT
Recommend this dealer? No

I have had to take my '08 XC70 to Smothers Volvo service department for three very minor repairs (fan, rear door, radio) and each time they were unable to correctly fix the problems. I have had to take my vehicle back multiple times for each issue and each time dread having to deal with the incompetent service managers/mechanics. Their communication/customer service skills leave much to be desired and they have never once been willing to give me a loaner vehicle while my car was being serviced. The gal at the service desk is very unfriendly and the guys in the parts department utterly clueless. I will never buy another Volvo from Smothers and dream of the day I will no longer need my warranty service done through them. They are absolutely THE WORST!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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