BUYER BEWARE OF MANLY HONDAWritten by joanieART on 01/11/14 06:56:06 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I bought a car 12/31/2013, a new Honda Fit. The sales agent was fine, and told me after i finished in finance, that he would remain my "go to" guy for anything relating to my car. All smiles and sincerity. Well, in Finance they try to sell you all these add ons, and I admit, i got suckered into the Zurick Shield one, for a whopping $1000, because if i didn't get it I would have to wax my car every month!!! Really? Not gonna happen. In the moment i gave in, but after i got home the next day and read all the reviews online, I immediately called my "go to" sales agent guy and he said he couldn't help me with this and that I needed to call Finance. He put me through. No one answers, leave voicemail. Over the next 3 days I left multiple messages, finally calling my agent back and asking/telling him to Handle It, and since then nothing. So they have my $1000 (i never got the Zurich treatment) and no one returns my calls. I call again this afternoon and demand to talk to someone at the top of the chain of customer relations. Some gal says she will look into it. She better. Watch out for the Finance Dept....don't buy the add ons. Don't believe the sales guys ostensibly sincere "I am your go-to guy". BS. They took my almost 20K and that was the end of customer relations. Found out for $90 I can get a sealant put on 1x a year and it will do the same thing or better. (Look up Pristine Auto Detail for fab reviews - that's where I'm taking it after I get my $1000 back.) Jordan S. - my "Go To" guy Ian and Ali in Finance I'm naming names because I'm p.o'd. Buyer Beware of Manly Honda. =============================== PART TWO After leaving close to 8 voicemails to three different departments pleading for a courtesy return call, still none from Manly Honda. Not my go-to guy Jordan S., nor the two finance guys. This is FIVE DAYS LATER. I will continue to add to this yelp review until this situation is resolved to my satisfaction and $1000 is returned to my account. DO NOT PATRONIZE THIS DEALERSHIP - or do so at your own risk. They will not care for you. Typical car dealership (sorry to say but so fits the stereotype) as soon as you give them their money for the car they are on to the next victim. Yelp reviews are a good thing to check out before selecting new vendors, use it. We customers have little recourse except for forums such as this. Stay tuned!