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Santa Monica Chevrolet Buick of Santa Monica, California

OVERALL SALES RATING:
3.3 stars
Reviewed by 1 member
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OVERALL SERVICE RATING:
3.4 stars
Reviewed by 6 members
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DEALER INFORMATION:
Santa Monica Chevrolet Buick
3223 Santa Monica Blvd
Santa Monica, CA 90404
(310) 828-4424
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HOURS:
Sunday
10:00 am- 6:00 pm
Monday
9:00 am- 8:00 pm
Tuesday
9:00 am- 8:00 pm
Wednesday
9:00 am- 8:00 pm
Thursday
9:00 am- 8:00 pm
Friday
9:00 am- 8:00 pm
Saturday
9:00 am- 7:00 pm
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Sales Reviews of Santa Monica Chevrolet Buick
Sales Rating:
3.3 stars
Sales Associate:
1 bars
Vehicle Inventory:
4 bars
Finance Department:
5 bars
Trade-In Process:
N/A
Buying Process:
N/A
Rude
by pear10987 on 09-02-08 (06:14PM)
Pros:
Nice owner and great finance department.
Cons:
Truly horrible salesmen.

I was in talking to the manager about a mishap and he was completely rude and treated me like I was a dumb woman.  He laughed at me when I was being serious and completely made a mockery of my situation.  I tried to talk to someone else and he was just as rude.  When they called the owner the own...

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View more service reviewsService Reviews of Santa Monica Chevrolet Buick
Service Rating:
1.0 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
They Dropped my vehicle off a lift without tires and tried to hide it
by bman11 on 06-17-09 (08:20PM)
Pros:
NONE
Cons:
[violative content deleted]

This is by far the most underhanded, poorly run service center around.


These guys are a bunch of [violative content deleted].  They dropped my car off a lift, tried to cover it up, then sent it to a body shop that was a joke.


DO NOT TRUST THESE PEOPLE WITH YOUR VEHICLE.


THEY ARE CERTAINL...

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Service Rating:
4.5 stars
Quality of Work:
5 bars
Parts Availability:
4 bars
Price:
5 bars
Waiting Area:
4 bars
Shuttle or Loaner:
N/A
Great People
by pear10987 on 09-02-08 (06:20PM)
Pros:
Great service and people
Cons:
Need to get there early for a shorter wait

The sales department sucks but the service department is great! They always did a great job and had my car ready for me in the exact time they told me they would.  They learned my name and remembered it.  I highly recommend this department of the dealership.

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Service Rating:
4.0 stars
Quality of Work:
5 bars
Parts Availability:
5 bars
Price:
5 bars
Waiting Area:
3 bars
Shuttle or Loaner:
2 bars
Good service
by triadium on 04-17-08 (09:21AM)
Pros:
Knowledgeable service person and availability of shuttle service.
Cons:
Condition of shuttle vehicle.

I took my 2007 Chevy Tahoe in for some minor repairs and computer upgrades. John B. helped me and was very courteous and knowledgeable. It was a very pleasant experience.

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