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Lexus Santa Monica Sales Reviews

  • 1501 Santa Monica Blvd
  • Santa Monica, CA 90404 (map)
  • (888) 478-0910
  • Chat with Dealer
Sales Rating:

2nd Chance

Written by sippingas on 09/03/13 02:52:00 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My initial call to the dealer left me very unsatisfied and I decided to contact the next local dealer for business. While I was very pleased with the customer service at the alternative dealer I was persuaded by a friend who used the SM dealer for all their purchases and for many years. I contact Neal and after telling him of my initial call and how unpleased I was, we both agreed to “start fresh”. Neal was pleasant and very informative on the vehicle I wanted. I never felt pressured or haggled. Reviews are hard to gauge sometimes and everyone’s experience is different. I honestly feel that if you don’t deal with the right sales person, you will always have that used car salesman experience. Ask for Neal and I’m sure you will be pleased with your experience. I plan to return for my next purchase.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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