Awesome Customer Service ~ SalesWritten by ashlbc on 04/04/14 06:37:28 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I wanted to take a few minutes to share my recent experience with the purchase of my 2014 Lexus ES. I had the pleasure of working with Neal G. and he was totally awesome. I remember saying to Mr. G., let's make a deal Neal and not only did he help me with such a huge decision but he did so in the most professional and courteous way. I have purchased many cars in the past and to be quite honest, I do not like the experience but after dealing with Neal and the team, this includes, Mike, Josh and Angela, they have changed my views in the car buying process. This was the best experience ever, Neal was patient and took care of me, I did not feel pressured to make a purchase but he wanted to be sure I was comfortable with the terms and the car I selected. I was very particular with the color I wanted and he got it for me. It was not about buying a car from Neal and Santa Monica Lexus but the relationship we created. I will share this experience with everyone I know so that if they are looking for a car and want the best service ever, go to Santa Monica Lexus and ask for Neal G. He is awesome!!!