Edit this listing

Lexus Santa Monica Sales Reviews

  • 1501 Santa Monica Blvd
  • Santa Monica, CA 90404 (map)
  • (888) 478-0910
  • Chat with Dealer
Sales Rating:

Awesome Customer Service ~ Sales

Written by ashlbc on 04/04/14 06:37:28 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I wanted to take a few minutes to share my recent experience with the purchase of my 2014 Lexus ES. I had the pleasure of working with Neal G. and he was totally awesome. I remember saying to Mr. G., let's make a deal Neal and not only did he help me with such a huge decision but he did so in the most professional and courteous way. I have purchased many cars in the past and to be quite honest, I do not like the experience but after dealing with Neal and the team, this includes, Mike, Josh and Angela, they have changed my views in the car buying process. This was the best experience ever, Neal was patient and took care of me, I did not feel pressured to make a purchase but he wanted to be sure I was comfortable with the terms and the car I selected. I was very particular with the color I wanted and he got it for me. It was not about buying a car from Neal and Santa Monica Lexus but the relationship we created. I will share this experience with everyone I know so that if they are looking for a car and want the best service ever, go to Santa Monica Lexus and ask for Neal G. He is awesome!!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific