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Stevens Creek BMW Service Reviews

  • 4343 Stevens Creek Blvd
  • Santa Clara, CA 95051 (map)
  • (408) 837-0814
  • Chat with Dealer
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Service Rating Bad Service Experience By madsm3 on 07/16/14 03:13:22 PM PDT
Recommend this dealer? No

Wanted to express my experience on a recent visit to Stevens Creek BMW. I had serviced my 545i and 550i for 7 years and this time around I went for my BMW M3. The difference this time is my M3 had to be towed and I don't have BMW 4yrs service warranty. Earlier I was covered under the warranty, I was...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Bad service poorly trained mechanics By braco on 05/26/09 12:00:00 AM PDT
Recommend this dealer? No

First of all appointments mean nothing to this dealership. It is really a first come first serve deal. On one occasion I had to wait an hour to get processed, even though I arrived 15 minutes early for my appointment. Second, be prepared to call to ask the status of your car they don't bother to ...
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Service Rating nice cars don't make up for bad service By _enthusiast_ on 05/07/09 12:00:00 AM PDT
Recommend this dealer? No

brought my 2000 M5 in for service in Jan 2009. My car was out of warranty so its an out of pocket expense unlike all the BMW's no older than 4 years with less than 50K miles. I like to keep my cars very well maintained. I arrived 5 minutes early for my appointed 7:30A service Monday. Rather than...
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Service Rating Overal Excellent Service By daedalus34r on 02/27/09 12:00:00 AM PST
Recommend this dealer? Yes

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then afte...
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