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Stevens Creek BMW Service Reviews

  • 4343 Stevens Creek Blvd
  • Santa Clara, CA 95051 (map)
  • (866) 984-7816
  • Chat with Dealer
Service Rating:

Overal Excellent Service

Written by daedalus34r on 02/27/09 12:00:00 AM PST
Recommend this dealer? Yes

My 3 series needed an engine repair. I used the simple online interface and booked my appointment. Showed up on time and dropped off my car to my service adviser. All went straightforward until he tried to sell some bodywork service [small door-ding removal]. First offer was like $200... then after i declined twice price dropped to $125. I feel bad for anyone that actually takes him up on the first offer. Kind of shady. The courtesy shuttle dropped me off to my residence quickly, i was at the dealership for no more than 5 minutes after i dropped off the car. Due to my scheduling conflicts, i couldn't pick up the car that evening [ they had completed all the work in one day], and I was able to pick the car up no problem the next business day and received a complimentary car wash. for those that book their appointment about two weeks in advance, you CAN get a loaner regardless of whether you purchased from them or not. If you're short on time they have an in-dealership car rental agent if you really need some wheels. Overall I was really satisfied with this dealership, its very large and is probably the biggest in the bay area. Lots of staff an amenities like cafe in the service waiting area. -------- Another story:: I had to buy a car cover. i called [another dealership] and their phonelines weren't even working. id get some default 'this number is not in service' response. I called up Stevens Creek right away and got quick responses, turns out they had what i needed and i picked it up shortly after.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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