Sales Reviews - 157285

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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)


Written by chetans on 12/20/09 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

"Don't waste your time buying from this dealership. They are nothing more than [violative content deleted]. I signed the sales contract for a 2010 Ford Escape Ltd. which Frontier Ford said they would procure from [another] dealership. JOEY GOULART (Sales Manager) processed all the forms (Credit application, Sales Contract, Vehicle transfer form, etc). Our (me and my wife) entire evening was spent doing this. (on 12/08/09). After 2 days UWANAH UDOFIA (Sales Consultant) called me and told me that the vehicle we had just purchased was sold to another customer and they cannot honor the contract. One of his managers also called me and told the same thing. I also spoke with DIANE LAWRENCE (Customer Relations Coordinator) regarding this. I went to the dealership on Sunday (12/13/09), spoke with MARK PODESTA, the General Sales Manager who told me the same thing (car was sold to another customer) and had SAM from Finance cancel my contract. On the same day, I Iooked up [the other dealership] Inventory and found the same vehicle on their lot. I called them, drove over there and bought the EXACT SAME CAR that Frontier Ford lied to me about. I later on found out that [the other dealership] had not agreed upon a vehicle transfer to Frontier Ford Santa Clara and hence the folks at Frontier Ford lied to me. DO NOT TRUST THE FRONTIER FORD GUYS. THEY WILL LIE TO YOU TO GET YOUR SALE. 2 bad they aren't aware that customers can use the INTERNET to look up vehicle inventory. I LOVE FORD VEHICLES (OWN 2 NOW) BUT NOT ALL OF THEIR DEALERSHIPS"

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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