Crevier BMW Service Reviews
ADVERTISEMENT
Print | Edit this listing

Crevier BMW Service Reviews

  • 1500 Auto Mall Dr
  • Santa Ana, CA 92705 (map)
  • (855) 767-5977
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating Sub Standard BMW Service By hrdglck on 01/14/16 08:58:16 PM PST
Recommend this dealer? Yes

I brought in my BMW 528i for possible electrical malfunction and mis-alighnment issues. Paul Cox was my service rep and he was one of the worst service rep. Cox is unfriendly and did not show any enthusiasm to meet or exceed customer service. I will not repeat my service needs with Cox.
Read the full review

Dealer Response

Hello, We really appreciate your feedback regarding your recent visit with us and we apologize that you did not have a positive experience with the service advisor who assisted you. If you would not mind sending us a private message with your personal infor... Read more

All Comments (1)
Service Rating Worst Service By hemanthk on 10/27/15 07:09:59 AM PDT
Recommend this dealer? No

One of the worst experiences I have ever had with any business. I don't want to give any star. If you want to experience how bad a customer can be treated, this is the place. Giving 5 star when oil was changed or when the Service rep spoke well is not the real measure of how good the organization is...
Read the full review

Dealer Response

Hello, We really apologize for your frustrations and your inconvenience. Our Service Manager put the credit back on the card you had used. Katy will be sending you the authorization/reference number showing the credit was applied. Thank you, The Crevier... Read more

All Comments (1)
Service Rating Dishonest or Confused? Service Advisor at Crevier BMW By daviddoan on 07/16/15 06:01:45 PM PDT
Recommend this dealer? No

I brought in my x4 to replace the nose grill from silver to black. I asked can I keep the old ones. John T. told me that the old grill will be trashed because they have to break it in order to install new ones in. Second opinion, I brought my car to New Century BMW in Alhambra, They installed it at ...
Read the full review

Dealer Response

Dear Crevier Team, I ran a quote on X4 nose grill. Of course, quote is not in the record until you actually install it...and you know it. It's not necessary to go back and forth. I'm appreciated the thought but since I lost my trust to someone... I cannot d... Read more

All Comments (2)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Their new system sucks By carfan40 on 05/16/13 11:42:52 AM PDT
Recommend this dealer? No

I have been servicing my car at Crevier for years and had nothing bad to say about them until this May. I dropped off my car to someone other my designated agent and I called for updates many times and failed to get a call back. After three days of attemtpting to contact someone, I was told that the...
Read the full review

Service Rating stay away By chrischris2 on 05/08/13 12:41:59 AM PDT
Recommend this dealer? No

horrible customer service and bad attitude
Read the full review

Comments (1)
ADVERTISEMENT

Other Vehicles to Consider

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT