Toyota Scion Marin Sales Reviews - 8271435 Dealerships
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Toyota Scion Marin Sales Reviews

  • 445 Francisco Blvd E
  • San Rafael, CA 94901 (map)
  • (415) 578-4780
  • Chat with Dealer
  • Awarded in 2015
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Sales Rating:

Buying a Honda at a Toyota dealership

Written by daveman71 on 08/05/12 10:01:17 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

IS one great way to save some money and score a great deal. Not only that, but the quality of my Honda Ridgeline is on par with most Toyota trucks. I'll add to that, that the sales team at ToyotaMarin stood behind their commitments to customer service and satisfaction in a variety of ways: first, when the power went out at the dealership, they couldn't complete all paperwork, BUT they did let me leave with my new Ridgeline. On top of that, they sent a courier out the next day to sign all the paperwork in the convenience of my own home - over 100 miles away, in the Sacramento valley. Second, they couldn't finish the detail on my Ridgeline for delivery, and there was some substantial damage to the front end that was not apparent in the online photos. But, Matt Shone and the service team took the truck in - again, at my convenience - and delivered a truck that looked like it came off the showroom floor. These teams - service and sales - took pride in their commitment and their service - for a used Honda, and ended up gaining a satisfied and hopeful customer. By hopeful, I plan to purchase my next vehicle there too.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Thank you for this kind and thorough review of your experience. Matt certainly does whatever it takes to make sure that you are wholly satisfied with the pre-owned vehicles and deals that he takes so much pride in, even if you are 100 miles away! We are honored to hear that you have deemed us worthy of your respect and future patronage, and please know that we are always ready to serve all of your automotive needs. Thank you again for your valued review, and congratulations on your new Honda Ridgeline! Regards, Mike Christian - General Manager mikechristian@toyotamarin.com

  • By toyotamarin
  • on 08/20/2012
  • 02:15:27 PM PDT
  • (dealer response)
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