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Toyota Scion Marin Sales Reviews

  • 445 Francisco Blvd E
  • San Rafael, CA 94901 (map)
  • (877) 337-2124
  • Chat with Dealer
Sales Rating:

Sloppy

Written by johnwhitty on 01/15/13 07:51:54 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My wife bought a brand new SUV from these guys. They forgot to give her the owners documents when she left (they had them in another envelope they held on to) and made two other errors. After a series of back and forth phone calls she had to go back in three times due to their negligence. They topped off her gas as compensation. They never once offered to send someone out to drop off the papers and when I suggested a half a tank of gas didn't seem sufficient for the time and driving she, the new owner who just paid a large amount of $$ to them, I was basically told they were being generous with the gas. I would NEVER buy a new car from them. I felt like my wife had to do way too much work for their errors.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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John, I would like to apologize for any negative experience you or your wife had with our dealership. We want to address your concerns directly, but we are unable to connect your visit with what you are reporting here. I would appreciate the opportunity to learn more about your visit to our dealership and address your concerns properly. Please contact me at the information below at your earliest convenience to discuss your situation. Thank you, Mike Christian – General Manager mikechristian@toyotamarin.com | 800.608.6193

  • By toyotamarin
  • on 01/18/2013
  • 12:45:32 PM PST
  • (dealer response)
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