Have purchased 3 BMWs from Sonnen and have had service on all of them at the facility. Everyone I've encountered among the sales staff has been friendly, helpful, more than willing to take test drives and equally willing to leave me alone when told I'm just window shopping. Finance people are knowledgeable, friendly and willing to work with BMW financing or my credit union, to get me the best deal. No pressure to purchase aftermarket or BMW extended warranties. Acutally, told me not to do it until just before the warranty expired since the cost was equivalent.
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