AVOID, STAY AWAY, they have a great scam going! SO I purchased a used Mercedes Benz from them and since it's a high end car i checked into getting the extended warranty. I figured I'd go all in and purchase the best package---platinum or some other such thing for an additional $5000! No Problem! Anytime you need anything done just take it into a shop and show them your receipt , that you have purchased insurance through Mercury insurance. All sounds fine. A year later I take it in to get a service, the shop calls Mercury and we find out the policy was CANCELLED 3 weeks after I purchased it because my car didn't qualify. So Veracom has been sitting on my $5000 for a year hoping time would run out o the policy and I'd be none the wiser...and they made a [violative content deleted] commission off me with the car AND $5000 of insurance i paid for but never had! When I found out i called them that day and talked to a girl called Risa who said she just started, I asked to talked to a manager 4 seperate times in 2 days and nothing...always in a "meeting", [violative content deleted]. She kept calling me back advising me on what they could do for me. 1) re-instate the insurance or 2) return the cash???/ [violative content deleted] You CAN"T re-instate the policy, i asked Mercury, my car NEVER qualified in the first place! 2) If you've been sitting on my cash for a year I think you would have tried to get it back to me before this? AVOID, they are your stero-typical used car sales men [violative content deleted]!
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