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Veracom Mitsubishi Sales Reviews

  • 885 N San Mateo Dr
  • San Mateo, CA 94401 (map)
  • Chat with Dealer
Sales Rating:

[violative content deleted]

Written by mapleleafgirl on 10/20/08 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

AVOID, STAY AWAY, they have a great scam going! SO I purchased a used Mercedes Benz from them and since it's a high end car i checked into getting the extended warranty. I figured I'd go all in and purchase the best package---platinum or some other such thing for an additional $5000! No Problem! Anytime you need anything done just take it into a shop and show them your receipt , that you have purchased insurance through Mercury insurance. All sounds fine. A year later I take it in to get a service, the shop calls Mercury and we find out the policy was CANCELLED 3 weeks after I purchased it because my car didn't qualify. So Veracom has been sitting on my $5000 for a year hoping time would run out o the policy and I'd be none the wiser...and they made a [violative content deleted] commission off me with the car AND $5000 of insurance i paid for but never had! When I found out i called them that day and talked to a girl called Risa who said she just started, I asked to talked to a manager 4 seperate times in 2 days and nothing...always in a "meeting", [violative content deleted]. She kept calling me back advising me on what they could do for me. 1) re-instate the insurance or 2) return the cash???/ [violative content deleted] You CAN"T re-instate the policy, i asked Mercury, my car NEVER qualified in the first place! 2) If you've been sitting on my cash for a year I think you would have tried to get it back to me before this? AVOID, they are your stero-typical used car sales men [violative content deleted]!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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